Partner Interoperability for VM-Series Firewalls
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Compatibility Matrix

Partner Interoperability for VM-Series Firewalls

Table of Contents

Partner Interoperability for VM-Series Firewalls

Partner certification and interoperability index for VM-Series firewalls.
Palo Alto Networks offers two tiers of support for third-party partner platforms for the VM-Series next-generation firewall: Palo Alto Networks Certified and Partner-Qualified. The VM-Series firewall provides the same security features and functionality regardless of support tier but the types of issues that we can help you resolve are different for each.
  • Partner Qualified—Palo Alto Networks customer support helps you with any issue related directly to VM-Series firewalls. A VM-Series firewall issue is defined as an issue that occurs after a packet enters the firewall. This level of support does not include issues related to a partner platform.
    VM-Series issues include:
    • An issue with your PAN-OS configuration
    • An issue with VM-Series upgrades
    • An issue with VM-Series licensing
    • An issue with VM-Series documentation
  • Palo Alto Networks Certified—Palo Alto Networks customer support helps you with all VM-Series firewall issues as well as any issues related to an approved partner platform. A platform issue is defined as an issue that involves a packet that is outside of the VM-Series firewall, such as before it arrives at or after it leaves the firewall or hypervisor. Palo Alto Networks Certified support also includes support for your hardware configuration.
    Partner platform issues include:
    • A network interface that is not recognized by the VM-Series firewall
    • The VM-Series firewall is not booting
    • A platform configuration issue
    • An issue with bootstrapping the VM-Series firewall
    • An issue that prevents the connection to other networking devices
    • Issues related to high availability (HA) functionality
    • I/O Acceleration (DPDK, SR-IOV, and PCI passthrough)
For a complete list of the partner platforms supported in each tier, review the integration information: