Recover Managed Device Connectivity to Panorama
Table of Contents
10.1
Expand all | Collapse all
-
- Determine Panorama Log Storage Requirements
-
- Setup Prerequisites for the Panorama Virtual Appliance
- Perform Initial Configuration of the Panorama Virtual Appliance
- Set Up The Panorama Virtual Appliance as a Log Collector
- Set Up the Panorama Virtual Appliance with Local Log Collector
- Set up a Panorama Virtual Appliance in Panorama Mode
- Set up a Panorama Virtual Appliance in Management Only Mode
-
- Preserve Existing Logs When Adding Storage on Panorama Virtual Appliance in Legacy Mode
- Add a Virtual Disk to Panorama on an ESXi Server
- Add a Virtual Disk to Panorama on vCloud Air
- Add a Virtual Disk to Panorama on Alibaba Cloud
- Add a Virtual Disk to Panorama on AWS
- Add a Virtual Disk to Panorama on Azure
- Add a Virtual Disk to Panorama on Google Cloud Platform
- Add a Virtual Disk to Panorama on KVM
- Add a Virtual Disk to Panorama on Hyper-V
- Add a Virtual Disk to Panorama on Oracle Cloud Infrastructure (OCI)
- Mount the Panorama ESXi Server to an NFS Datastore
-
- Increase CPUs and Memory for Panorama on an ESXi Server
- Increase CPUs and Memory for Panorama on vCloud Air
- Increase CPUs and Memory for Panorama on Alibaba Cloud
- Increase CPUs and Memory for Panorama on AWS
- Increase CPUs and Memory for Panorama on Azure
- Increase CPUs and Memory for Panorama on Google Cloud Platform
- Increase CPUs and Memory for Panorama on KVM
- Increase CPUs and Memory for Panorama on Hyper-V
- Increase the CPUs and Memory for Panorama on Oracle Cloud Infrastructure (OCI)
- Complete the Panorama Virtual Appliance Setup
-
- Convert Your Evaluation Panorama to a Production Panorama with Local Log Collector
- Convert Your Evaluation Panorama to a Production Panorama without Local Log Collector
- Convert Your Evaluation Panorama to VM-Flex Licensing with Local Log Collector
- Convert Your Evaluation Panorama to VM-Flex Licensing without Local Log Collector
- Convert Your Production Panorama to an ELA Panorama
-
- Register Panorama
- Activate a Panorama Support License
- Activate/Retrieve a Firewall Management License when the Panorama Virtual Appliance is Internet-connected
- Activate/Retrieve a Firewall Management License when the Panorama Virtual Appliance is not Internet-connected
- Activate/Retrieve a Firewall Management License on the M-Series Appliance
- Install the Panorama Device Certificate
- Install the Device Certificate for a Dedicated Log Collector
-
- Migrate from a Panorama Virtual Appliance to an M-Series Appliance
- Migrate a Panorama Virtual Appliance to a Different Hypervisor
- Migrate from an M-Series Appliance to a Panorama Virtual Appliance
- Migrate from an M-100 Appliance to an M-500 Appliance
- Migrate from an M-100 or M-500 Appliance to an M-200 or M-600 Appliance
-
- Configure an Admin Role Profile
- Configure an Access Domain
-
- Configure a Panorama Administrator Account
- Configure Local or External Authentication for Panorama Administrators
- Configure a Panorama Administrator with Certificate-Based Authentication for the Web Interface
- Configure an Administrator with SSH Key-Based Authentication for the CLI
- Configure RADIUS Authentication for Panorama Administrators
- Configure TACACS+ Authentication for Panorama Administrators
- Configure SAML Authentication for Panorama Administrators
- Configure Tracking of Administrator Activity
-
- Add a Firewall as a Managed Device
-
- Add a Device Group
- Create a Device Group Hierarchy
- Create Objects for Use in Shared or Device Group Policy
- Revert to Inherited Object Values
- Manage Unused Shared Objects
- Manage Precedence of Inherited Objects
- Move or Clone a Policy Rule or Object to a Different Device Group
- Push a Policy Rule to a Subset of Firewalls
- Device Group Push to a Multi-VSYS Firewall
- Manage the Rule Hierarchy
- Manage the Master Key from Panorama
- Schedule a Configuration Push to Managed Firewalls
- Redistribute Data to Managed Firewalls
-
- Plan the Transition to Panorama Management
- Migrate a Firewall to Panorama Management and Reuse Existing Configuration
- Migrate a Firewall to Panorama Management and Push a New Configuration
- Migrate a Firewall HA Pair to Panorama Management and Reuse Existing Configuration
- Migrate a Firewall HA Pair to Panorama Management and Push a New Configuration
- Load a Partial Firewall Configuration into Panorama
- Localize a Panorama Pushed Configuration on a Managed Firewall
-
- Configure a Managed Collector
- Configure Log Forwarding to Panorama
- Configure Syslog Forwarding to External Destinations
- Forward Logs to Strata Logging Service
- Verify Log Forwarding to Panorama
- Modify Log Forwarding and Buffering Defaults
- Configure Log Forwarding from Panorama to External Destinations
-
- Add Standalone WildFire Appliances to Manage with Panorama
- Remove a WildFire Appliance from Panorama Management
-
-
- Configure a Cluster and Add Nodes on Panorama
- Configure General Cluster Settings on Panorama
- Remove a Cluster from Panorama Management
- Configure Appliance-to-Appliance Encryption Using Predefined Certificates Centrally on Panorama
- Configure Appliance-to-Appliance Encryption Using Custom Certificates Centrally on Panorama
- View WildFire Cluster Status Using Panorama
-
-
- Preview, Validate, or Commit Configuration Changes
- Enable Automated Commit Recovery
- Compare Changes in Panorama Configurations
- Manage Locks for Restricting Configuration Changes
- Add Custom Logos to Panorama
- Use the Panorama Task Manager
- Reboot or Shut Down Panorama
- Configure Panorama Password Profiles and Complexity
-
-
- Verify Panorama Port Usage
- Resolve Zero Log Storage for a Collector Group
- Replace a Failed Disk on an M-Series Appliance
- Replace the Virtual Disk on an ESXi Server
- Replace the Virtual Disk on vCloud Air
- Migrate Logs to a New M-Series Appliance in Log Collector Mode
- Migrate Logs to a New M-Series Appliance in Panorama Mode
- Migrate Logs to a New M-Series Appliance Model in Panorama Mode in High Availability
- Migrate Logs to the Same M-Series Appliance Model in Panorama Mode in High Availability
- Migrate Log Collectors after Failure/RMA of Non-HA Panorama
- Regenerate Metadata for M-Series Appliance RAID Pairs
- View Log Query Jobs
- Troubleshoot Registration or Serial Number Errors
- Troubleshoot Reporting Errors
- Troubleshoot Device Management License Errors
- Troubleshoot Automatically Reverted Firewall Configurations
- View Task Success or Failure Status
- Generate a Stats Dump File for a Managed Firewall
- Recover Managed Device Connectivity to Panorama
- Restore an Expired Device Certificate
Recover Managed Device Connectivity to Panorama
Recover the managed firewall, Dedicated Log Collector,
or WildFire appliance connection to the Panorama management server.
PAN-OS 10.1 introduced the device registration authentication
key to securely onboard managed firewalls, Dedicated Log
Collectors, and WildFire appliance to the Panorama™ management server.
The steps below describe how to recover the managed device connectivity
to Panorama in the following scenarios:
- If a managed device disconnects from Panorama without reason and is not able to reconnect.
- You want to transition firewall management from a Panorama running PAN-OS 10.1 or later release to a different Panorama running PAN-OS 10.1 or a later release.
- If you reset Panorama or the managed firewall to factory default settings but the managed firewall is unable to connect to Panorama.
Recovering
the managed device connectivity to Panorama applies only to managed devices
that are running PAN-OS 10.1 when onboarded to Panorama. The behavior described
does not apply to managed devices running PAN-OS 10.0 and earlier releases
or managed devices that were upgraded to PAN-OS 10.1 while already managed
by Panorama.
The following firewall platforms are not
impacted by the described connectivity issues to Panorama.
- Managed firewalls onboarded to Panorama using Zero Touch Provisioning (ZTP).
- CN-Series firewalls.
- Managed firewalls deployed on VMware NSX.
- VM-Series firewalls purchases from a public hypervisor marketplace. See PAYG firewalls for more information.
- Reset the secure connection state of the managed device.
- Log in to the managed device CLI.Reset the secure connection state.This command resets the managed device connection and is irreversible.admin> request sc3 resetRestart the management server on the managed device.admin> debug software restart process management-serverClear the secure connection state a managed device on Panorama and generate a new device registration authentication key.Clearing the secure connection state for a managed device on Panorama is irreversible. This means that the managed device is disconnect and must be added back to Panorama.
- Log in to the Panorama CLI.Reset the secure connection state of a managed device on Panorama.This command resets the managed device connection to Panorama and is irreversible.admin> clear device-status deviceid <device_SN>Where <device_SN> is the serial number of the managed device you want to clear the connection state for.Create a new device registration authentication key on Panorama.admin> request authkey add devtype <fw_or_lc) count <device_count> lifetime <key_lifetime> name <key_name> serial <device_SN>The devtype and serial arguments are optional. Omit these two arguments to make a general use device registration authentication key that is not specific to a device type or device serial number.Verify the device registration authentication key you created are successfully created.admin> request authkey list *Make note of the key Name. The key Name is required to obtain the device registration authentication key required for onboarding.Copy the device registration authentication Key value.admin> request authkey list <key_name>Add the device registration authentication key you created to the managed device.
- Log in to the managed device CLI.Add the device registration authentication key you created in the previous step.admin> request authkey set <auth_key>For <auth_key>, enter the Key value you copied in the previous step.Verify the managed device connectivity to Panorama.admin> show panorama-statusVerify that the Panorama server Connected status displays yes.If this procedure does not resolve the connectivity issue for your managed device, you must contact Palo Alto Networks Customer Support for further assistance as a full reset of all managed device connections on Panorama may be required.