events_query_payload = {
    "limit": 
       {
            "count": 100,
            "sort_on": "time", 
           "sort_order": "descending" 
       },
    "query": { 
       "code": event_codes
    }, 
   "severity": [],
    "start_time":start_time}

Here, the event_codes is a list of event codes configured on the UI. Once the events are retrieved, they are mapped against an internal database to check if a ticket is already created in ServiceNow. If the event is cleared and a ticket exists, the ticket is set to Resolved in ServiceNow. If the ticket does not exist on ServiceNow, the event is ignored. If the clear is set to False, a new ticket is created in ServiceNow.