Prisma SD-WAN
Activate Your Prisma SD-WAN License
Table of Contents
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Prisma SD-WAN Docs
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- Prisma SD-WAN Key Elements
- Prisma SD-WAN Releases and Upgrades
- Use Copilot in Prisma SD-WAN
- Prisma SD-WAN Summary
- Prisma SD-WAN Application Insights
- Device Activity Charts
- Site Summary Dashboard
- Prisma SD-WAN Predictive Analytics Dashboard
- Prisma SD-WAN Link Quality Dashboard
- Prisma SD-WAN Subscription Usage
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- Add a Branch
- Add a Data Center
- Add a Branch Gateway
- Secure Group Tags (SGT) Propagation
- Configure Circuits
- Configure Internet Circuit Underlay Link Aggregation
- Configure Private WAN Underlay Link Quality Aggregation
- Configure Circuit Categories
- Configure Device Initiated Connections for Circuits
- Add Public IP LAN Address to Enterprise Prefixes
- Manage Data Center Clusters
- Configure Secure SD-WAN Fabric Tunnels between Data Centers
- Configure a Site Prefix
- Configure Ciphers
- Configure a DHCP Server
- Configure NTP for Prisma SD-WAN
- Configure the ION Device at a Branch Site
- Configure the ION Device at a Data Center
- Switch a Site to Control Mode
- Allow IP Addresses in Firewall Configuration
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- Configure a Controller Port
- Configure Internet Ports
- Configure WAN/LAN Ports
- Configure a Sub-Interface
- Configure a Loopback Interface
- Add and Configure Port Channel Interface
- Configure a PoE Port
- Configure and Monitor LLDP Activity and Status
- Configure a PPPoE Interface
- Configure a Layer 3 LAN Interface
- Configure Application Reachability Probes
- Configure a Secondary IP Address
- Configure a Static ARP
- Configure a DHCP Relay
- Configure IP Directed Broadcast
- VPN Keep-Alives
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- Configure Prisma SD-WAN IPFIX
- Configure IPFIX Profiles and Templates
- Configure and Attach a Collector Context to a Device Interface in IPFIX
- Configure and Attach a Filter Context to a Device Interface in IPFIX
- Configure Global and Local IPFIX Prefixes
- Flow Information Elements
- Options Information Elements
- Configure the DNS Service on the Prisma SD-WAN Interface
- Configure SNMP
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- Prisma SD-WAN Branch Routing
- Prisma SD-WAN Data Center Routing
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- Configure an OSPF in Prisma SD-WAN
- Enable BGP for Private WAN and LAN
- Configure BGP Global Parameters
- Global or Local Scope for BGP Peers
- Configure a Route Map
- Configure a Prefix List
- Configure an AS Path List
- Configure an IP Community List
- View Routing Status and Statistics
- Distribution to Fabric
- Host Tracking
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- Configure Multicast
- Create, Assign, and Configure a WAN Multicast Configuration Profile
- Configure Global Multicast Parameters
- Configure a Multicast Static Rendezvous Point (RP)
- Learn Rendezvous Points (RPs) Dynamically
- View LAN Statistics for Multicast
- View WAN Statistics for Multicast
- View IGMP Membership
- View the Multicast Route Table
- View Multicast Flow Statistics
- View Routing Statistics
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- Prisma SD-WAN Branch HA Key Concepts
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- Configure Branch HA with Gen-1 Platforms (2000, 3000, 7000, and 9000)
- Configure Branch HA with Gen-2 Platforms (3200, 5200, and 9200)
- Configure Branch HA with Gen-2 Embedded Switch Platforms (1200-S or 3200-L2)
- Configure Branch HA for Devices with Software Cellular Bypass (1200-S-C-5G)
- Configure Branch HA for Platforms without Bypass Pairs
- Configure Branch HA in a Hybrid Topology with Gen-1 (3000) and Gen-2 (3200) Platforms
- Configure HA Groups
- Add ION Devices to HA Groups
- Edit HA Groups and Group Membership
- Prisma SD-WAN Clarity Reports
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CloudBlade Integrations
- CloudBlade Integrations
- CloudBlades Integration with Prisma Access
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- clear app-engine
- clear app-map dynamic
- clear app-probe prefix
- clear connection
- clear device account-login
- clear dhcplease
- clear dhcprelay stat
- clear flow and clear flows
- clear flow-arp
- clear qos-bwc queue-snapshot
- clear routing
- clear routing multicast statistics
- clear routing ospf
- clear routing peer-ip
- clear switch mac-address-entries
- clear user-id agent statistics
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- arping interface
- curl
- ping
- ping6
- debug bounce interface
- debug bw-test src-interface
- debug cellular stats
- debug controller reachability
- debug flow
- debug ipfix
- debug log agent eal file log
- debug logging facility
- debug logs dump
- debug logs follow
- debug logs tail
- debug performance-policy
- debug poe interface
- debug process
- debug reboot
- debug routing multicast log
- debug routing multicast pimd
- debug servicelink logging
- debug tcpproxy
- debug time sync
- dig dns
- dig6
- file export
- file remove
- file space available
- file tailf log
- file view log
- ssh6 interface
- ssh interface
- tcpdump
- tcpping
- traceroute
- traceroute6
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- dump appdef config
- dump appdef version
- dump app-engine
- dump app-l4-prefix table
- dump app-probe config
- dump app-probe flow
- dump app-probe prefix
- dump app-probe status
- dump auth config
- dump auth status
- dump banner config
- dump bfd status
- dump bypass-pair config
- dump cellular config
- dump cellular stats
- dump cellular status
- dump cgnxinfra status
- dump cgnxinfra status live
- dump cgnxinfra status store
- dump config network
- dump config security
- dump controller cipher
- dump controller status
- dump device accessconfig
- dump device conntrack count
- dump device date
- dump device info
- dump device status
- dump dhcp-relay config
- dump dhcprelay stat
- dump dhcp-server config
- dump dhcp-server status
- dump dhcpstat
- dump dnsservice config all
- dump dpdk cpu
- dump dpdk interface
- dump dpdk port status
- dump dpdk stats
- dump flow
- dump flow count-summary
- dump interface config
- dump interface status
- dump interface status interface details
- dump interface status interface module
- dump intra cluster tunnel
- dump ipfix config collector-contexts
- dump ipfix config derived-exporters
- dump ipfix config filter-contexts
- dump ipfix config ipfix-overrides
- dump ipfix config prefix-filters
- dump ipfix config profiles
- dump ipfix config templates
- dump lldp
- dump lldp config
- dump lldp info
- dump lldp stats
- dump lldp status
- dump log-agent eal conn
- dump log-agent eal response-time
- dump log-agent eal stats
- dump log-agent config
- dump log-agent iot snmp config
- dump log-agent iot snmp device discovery stats
- dump log-agent ip mac bindings
- dump log-agent neighbor discovery stats
- dump log-agent status
- dump ml7 mctd counters
- dump ml7 mctd session
- dump ml7 mctd version
- dump nat counters
- dump nat6 counters
- dump nat summary
- dump network-policy config policy-rules
- dump network-policy config policy-sets
- dump network-policy config policy-stacks
- dump network-policy config prefix-filters
- dump overview
- dump performance-policy config policy-rules
- dump performance-policy config policy-sets
- dump performance-policy config policy-set-stacks
- dump performance-policy config threshold-profile
- dump poe system config
- dump poe system status
- dump priority-policy config policy-rules
- dump priority-policy config policy-sets
- dump priority-policy config policy-stacks
- dump priority-policy config prefix-filters
- dump probe config
- dump probe profile
- dump radius config
- dump radius statistics
- dump radius status
- dump reachability-probe config
- dump qos-bwc config
- dump reachability-probe status
- dump routing aspath-list
- dump routing cache
- dump routing communitylist
- dump routing multicast config
- dump routing multicast igmp
- dump routing multicast interface
- dump routing multicast internal vif-entries
- dump routing multicast mroute
- dump routing multicast pim
- dump routing multicast sources
- dump routing multicast statistics
- dump routing multicast status
- dump routing ospf
- dump routing peer advertised routes
- dump routing peer config
- dump routing peer neighbor
- dump routing peer received-routes
- dump routing peer routes
- dump routing peer route-via
- dump routing peer status
- dump routing peer route-json
- dump routing prefixlist
- dump routing prefix-reachability
- dump routing route
- dump routing routemap
- dump routing running-config
- dump routing summary
- dump routing static-route reachability-status
- dump routing static-route config
- dump routing vpn host tracker
- dump security-policy config policy-rules
- dump security-policy config policy-set
- dump security-policy config policy-set-stack
- dump security-policy config prefix-filters
- dump security-policy config zones
- dump sensor type
- dump sensor type summary
- dump serviceendpoints
- dump servicelink summary
- dump servicelink stats
- dump servicelink status
- dump site config
- dump snmpagent config
- dump snmpagent status
- dump software status
- dump spoke-ha config
- dump spoke-ha status
- dump standingalarms
- dump static-arp config
- dump static host config
- dump static routes
- dump support details
- dump-support
- dump switch fdb vlan-id
- dump switch port status
- dump switch vlan-db
- dump syslog config
- dump syslog-rtr stats
- dump syslog status
- dump time config
- dump time log
- dump time status
- dump troubleshoot message
- dump user-id agent config
- dump user-id agent statistics
- dump user-id agent status
- dump user-id agent summary
- dump user-id groupidx
- dump user-id group-mapping
- dump user-id ip-user-mapping
- dump user-id statistics
- dump user-id status
- dump user-id summary
- dump user-id useridx
- dump vlan member
- dump vpn count
- dump vpn ka all
- dump vpn ka summary
- dump vpn ka VpnID
- dump vpn status
- dump vpn summary
- dump vrf
- dump waninterface config
- dump waninterface summary
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- inspect app-flow-table
- inspect app-l4-prefix lookup
- inspect app-map
- inspect certificate
- inspect certificate device
- inspect cgnxinfra role
- inspect connection
- inspect dhcplease
- inspect dhcp6lease
- inspect dpdk ip-rules
- inspect dpdk vrf
- inspect fib
- inspect fib-leak
- inspect flow-arp
- inspect flow brief
- inspect flow-detail
- inspect flow internal
- inspect interface stats
- inspect ipfix exporter-stats
- inspect ipfix collector-stats
- inspect ipfix app-table
- inspect ipfix wan-path-info
- inspect ipfix interface-info
- inspect ip-rules
- inspect ipv6-rules
- inspect lqm stats
- inspect memory summary
- inspect network-policy conflicts
- inspect network-policy dropped
- inspect network-policy hits policy-rules
- inspect network-policy lookup
- inspect performance-policy fec status
- inspect policy-manager status
- inspect policy-mix lookup-flow
- inspect priority-policy conflicts
- inspect priority-policy dropped
- inspect priority-policy hits default-rule-dscp
- inspect priority-policy hits policy-rules
- inspect priority-policy lookup
- inspect performance-policy incidents
- inspect performance-policy lookup
- inspect performance-policy hits analytics
- inspect process status
- inspect qos-bwc debug-state
- inspect qos-bwc queue-history
- inspect qos-bwc queue-snapshot
- inspect routing multicast fc site-iface
- inspect routing multicast interface
- inspect routing multicast mroute
- inspect security-policy lookup
- inspect security-policy size
- inspect switch mac-address-table
- inspect system arp
- inspect system ipv6-neighbor
- inspect system vrf
- inspect vrf
- inspect wanpaths
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5.6
- 5.6
- 6.1
- 6.2
- 6.3
- 6.4
- 6.5
- New Features Guide
- On-Premises Controller
- Prisma SD-WAN CloudBlades
- Prisma Access CloudBlade Cloud Managed
- Prisma Access CloudBlade Panorama Managed
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- Features Introduced in Prisma SD-WAN ION Release 5.6
- Changes to Default Behavior in Prisma SD-WAN ION Release 5.6
- Upgrade ION 9000 Firmware for Device Version 5.6.x
- CLI Commands in Prisma SD-WAN ION Release 5.6
- Addressed Issues in Prisma SD-WAN ION Release 5.6
- Known Issues in Prisma SD-WAN ION Release 5.6
Activate Your Prisma SD-WAN License
Learn how to activate Prisma SD-WAN license.
Where Can I Use This? | What Do I Need? |
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Activate the Prisma SD-WAN web interface based on your license. Prisma SD-WAN activation varies depending on the status of your
transition to the Prisma™ SASE Platform.
You belong to one of the following categories:
- New Customer
- If you have received a magic link in your order, use the guided activation workflow guided activation work flow.
- If you have not received a magic link in your order, use the CSP activation workflow.
- Existing Prisma SD-WAN Customer
- If you are logging in to Prisma SD-WAN through the Hub to allocate ION devices, use the steps in allocate ION devices for an existing user with a TSG-enabled tenant.
- If you are logging in to Prisma SD-WAN with the legacy URL to allocate ION devices or activate a tenant, contact Palo Alto Networks Support to open a Support case.
- If you are logging in to Prisma SD-WAN through the Hub to activate a tenant, use the multitenant activation workflow to activate additional tenants.
- If your tenant has migrated to TSG and you have received an activation email, use the steps in CSP activation workflow to activate your account.
- Existing Palo Alto Networks customerYou use an application that leverages TSG. You are trying to create a Prisma SD-WAN tenant or allocate ION devices.
- If you have received a magic link in your order, use the guided activation workflow.
- If you have not received a magic link in your order, use the CSP activation workflow.
- If you have received a magic link in your order, use the guided activation workflow.
- If you have not received a magic link in your order, use the CSP activation workflow.
If you do NOT have sufficient privileges to create a TSG, request a Superuser to grant privileges and create a TSG.- If you have received a magic link in your order, use the guided activation workflow.
- If you have not received a magic link in your order, use the CSP activation workflow.If you have purchased Prisma SD-WAN licenses before March 2021, and not yet TSG-migrated, use your direct link to launch Prisma SD-WAN, there is no activation required.
The following diagram shows the Prisma SD-WAN activation workflow.
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After you receive an email from Palo Alto Networks identifying the license you are
activating, including all your add-ons and capacities, use the activation link to begin
the activation process. The service will help you with the process of allocating your
license, creating your tenant, and managing your users.
Select Activate Subscription in your email, then use one of the
following options:
As of December 2023, all stand-alone Prisma SD-WAN sales orders come with an activation email regardless if
the subscription is brand new or for an existing tenant. You will notice the new
behavior, for example, if you have an existing Prisma SD-WAN tenant
with existing ION hardware devices and you order more hardware devices for that tenant.
- Activate Prisma SD-WAN License for a New User
- Activate Prisma SD-WAN License for CSP Users
- Activate Prisma SD-WAN License for MSP Users
- Activate Prisma SD-WAN License for Return Users
Activate Prisma SD-WAN License for a New User
Activate Prisma SD-WAN license using a magic
link.
If you have purchased your Prisma SD-WAN license and ION devices after
March 2021, and your tenant is not TSG, your order fulfillment email
includes a magic link. Use this magic link to activate your license from a tile on
the Palo Alto Networks hub.
To leverage the Prisma SD-WAN functionality, you must activate the Prisma SD-WAN Bandwidth or Data Center license using the magic link
that you received from Palo Alto Networks. Without activating these licenses, only a
base tenant will be created, which will not have the complete Prisma SD-WAN functionality.
- Locate the activation email that you have received from Palo Alto Networks and click Activate in the email.
- Enter your email address and click Sign In.
- On the Activate Subscription page, select a Customer Support Account for Prisma SD-WAN.
- Select a tenant to associate this subscription with from the Specify the Recipient drop-down.
- Select a Region.
- Select a value for the Total Number of Anticipated Devices.Verify that the hardware device count matches your order.
- Agree to the terms and conditions.
- Confirm Selections.The progress bar indicates the activation status of your product.
- Select a Region.Prisma SD-WAN currently supports the following regions—United States, Canada, UK, Germany, Netherlands, Australia, Singapore, Japan, and India.Ensure that you select a region that supports Prisma SD-WAN. If you have previously activated a Palo Alto Networks product in a region that does not support Prisma SD-WAN, you will not be able to activate Prisma SD-WAN in the same tenant. In such a case, contact Palo Alto Networks to open a Support case for region allocation.
- Agree to the Terms and Conditions and click Activate.If the activation fails, create an Admin case for assistance. Ensure to take a screen capture of the error. Include the URL and error code in the support ticket or the link from the order fulfillment email, which you used to start the activation process. The URL and error code helps the support engineer troubleshoot the issue.
Activate Using CSP Account
- Log in with your email address.
- If you have a Palo Alto Networks Customer Support account, then enter the email address you used when you registered for that account and select Next.
- If you do not have a Palo Alto Networks Customer Support account, then Create a New AccountPasswordNext.
The service uses this email address for the user account assigned to the tenant that you use for this license. This tenant, and any others created by this email address, will have the Multitenant Superuser role. - Choose the Customer Support Account number that you want to use to activate the license.
- Allocate the subscription to the recipients of your choice. If your order includes ION devices, the device is also registered to this recipient.
- Create a new tenant from All Tenants +.
- Name the tenant and select Done.
- (Optional) For Managed Security Service Providers (MSSPs) and distributed enterprises, create a new child tenant by selecting + from the parent tenant that you previously created.
- (Optional) Name the child tenant and select Done.
- Select the Region where you want to deploy your product.
- Agree to the Terms and Conditions.
- Activate Now. The products and add-ons that you are activating (such as Prisma SD-WAN or Strata Logging Service) are now provisioned. As the subscriptions are activating, the progress status will display. When the process is complete, the tenant status displays as Up. You now have a tenant provisioned with instances of the products that you purchased. The tenant has one user — the account that you used when you began this process.
- To complete the product setup, you must access the products you purchased and perform any required post installation configuration. For more information, refer Prisma SD-WAN Administration Guide and Open APIs.
- From here, the steps are the same for first time activation or return visit activation. Continue on to complete the activation with the steps that follow.
Activate Prisma SD-WAN License for CSP Users
Learn how to activate Prisma SD-WAN license for a CSP users.
Activate your Prisma SD-WAN tenant only if:
- You or your company admin have not received a magic link by email for activation.
- You have a Superuser role.
- You have access to the Customer Support Portal.
- Sign in to https://support.paloaltonetworks.com/ to access the Customer Support Portal.
- Click Activate Products on the left-hand navigation bar.
- Locate your Sales Order number and click Activate to launch the activation user interface.
Create and activate your Prisma SASE account
- When your Prisma SD-WAN tenant is migrated to a Tenant Service Group (TSG), you will see this notification when you log in to the Prisma SD-WAN web interface.Use the activation link in your email to activate your account.
- Click the Activate Account button in your email.
- Set your password and then click Create My Account.
- Set up multi-factor authentication and then click Finish.
- Log in to Prisma SASE.Your view of tabs and widgets will be based on your license.
Activate Prisma SD-WAN License for MSP Users
Learn to activate Prisma SD-WAN license for a MSP user.
Activate newly purchased Prisma SD-WAN and add-on license and
register ION devices. All stand-alone Prisma SD-WAN sales orders
come with an activation email regardless if the subscription is new or an existing
tenant.
If you are an existing Prisma SD-WAN customer, log in to Prisma SD-WAN
through the Hub to allocate ION devices. Use the steps below to activate a
tenant.
If you are using legacy URL, contact Palo Alto Networks Support
to allocate ION devices and to activate a second (child) tenant.
- Log in with your email address.
- If you have a Palo Alto Networks Customer Support account, then enter the email address you used when you registered for that account and select Next.
- If you do not have a Palo Alto Networks Customer Support account, then Create a New AccountPasswordNext.
The service uses this email address for the user account assigned to the tenant that you use for this license. This tenant, and any others created by this email address, will have the Multitenant Superuser role. - Because you have only one Customer Support Portal account associated with your user name, the Customer Support Account is pre-populated.
- Allocate the subscription to the recipients of your choice. If your order includes ION devices, the device is also registered to this recipient.If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.For Managed Security Service Providers (MSSPs) and distributed enterprises, you can allocate the subscription directly on any tenant in the hierarchy. For a Prisma SD-WAN tenant, allocating the license at the child-level automatically provisions it at the top-most, root-level, parent Prisma SD-WAN tenant as well. If the order includes ION devices, it is recommended that you allocate to the top-most, root-level, parent tenant. This enables the parent tenant to do ION device management for the child tenants.After activation, you can build out your tenant hierarchy as needed. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.However, any tenants that you create between the child tenant and the top-most, root-level, parent tenant do not get automatically provisioned with the license. That is a one-time process that happens only at activation.
- Select the Region where you want to deploy your product.There is no cross-region aggregation. Make sure that all your tenants are in the same region for monitoring purposes.
- Agree to the Terms and Conditions.
- Activate Now. The products and add-ons that you are activating (such as Prisma SD-WAN or Strata Logging Service) are now provisioned. As the subscriptions are activating, the progress status will display. When the process is complete, the tenant status displays as Up. You now have a tenant provisioned with instances of the products that you purchased. The tenant has one user — the account that you used when you began this process.
- To complete the product setup, you must access the products you purchased and perform any required post installation configuration. For more information, refer Prisma SD-WAN Administration Guide and Open APIs.
- From here, the steps are the same for first time activation or return visit activation. Continue on to complete the activation with the steps to add users and assign roles.In a multitenant hierarchy, monitor your tenants with the Prisma SD-WAN Summary Dashboard.
Activate Prisma SD-WAN License for Return Users
Learn how to activate your Prisma SD-WAN tenants through Common Services for
repeat visits.
Follow these steps if you have already completed new purchase
Prisma SD-WAN license activation, you have already created your
tenant hierarchy through tenant management, and you are returning
to activate a Prisma SD-WAN subscription in additional child
tenants in your existing hierarchy.
- Log in with your email address.
- Choose the Customer Support Account number that you want to use to claim the license.As of December 2023, you can choose a different Customer Support Account than you chose during first-time activation. This is important in various scenarios such as, if you have different teams providing support for different instances of Prisma SD-WAN within the same tenant service group (TSG).
- Allocate the subscription to the recipient tenant of your choice.
- Select the Region nearest to the storage location of the data logs.There is no cross-region aggregation. Make sure that all your tenants are in the same region for monitoring purposes.
- Agree to the Terms and Conditions.
- Activate Now. The products and add-ons that you are activating (such as Prisma SD-WAN or Strata Logging Service) are now provisioned. As the subscriptions are activating, the progress status will display. When the process is complete, the tenant status displays as Up. You now have a tenant provisioned with instances of the products that you purchased. The tenant has one user — the account that you used when you began this process.
- From here, the steps are the same for first time activation or return visit activation. Continue on to complete the activation with the steps that follow.