page provides an individual user view. If a user is
logged into more than one device, the
User Devices
widget
displays the number of devices that the user is logged in to along with one card per
device. Select a card to view the user experience on that device. You can see the
application experience score for each of the monitored application for that user's
device.
Historical Synthetics
shows you the app experience for a specific
app (for example, Zoom) that is selected in the
Application Experience
Details
widget. The Application Experience Trend widget displays data
for the selected app across your organization relative to all other monitored apps.
If you have purchased the Zoom Quality of Service Subscription (QSS) as an add-on from
Zoom, you can view the Zoom application related metrics by selecting
Zoom
Data
. The
Zoom Data
button is enabled only if you
have purchased the Zoom QSS.
User Devices
Each user device is represented by a separate card in this widget.
The card displays the end to end performance metric for the monitored
user and applications for individual device across the service delivery
path. Click on a card to view the metrics for only that particular
device in the widgets below.
The Experience Score gives you an indication of the overall digital
experience for the user.For each application that is monitored per
mobile user, ADEM calculates a score based on the 5 critical metrics
- application availability, DNS resolution time, TCP connect time,
SSL connect time, and the HTTP latency. If the application fails the
availability test (application is unavailable), then the experience
score is 0. If the application is reachable, only then the remaining
four metrics will be calculated. Each of the above metrics (other
than application reachability) have a different weightage and baselined
lower and upper thresholds, and their combined weightage equals 100.
The sum of these individual metric scores determines the application
experience score for a user. An average of all the test sample results
for each application determines the experience score of a user.
Application Experience Details
View the detailed metrics for each application running
on the selected
User Device
. App tests scores
from the endpoints that are running synthetic tests also give more
clues into where the issues might be. Click on an application to
see the corresponding trend on the app compared with other apps,
as well as any significant events that might have caused a degradation in
experience, or use the path view to see a visual indicator of each
segment from the end user to the selected application.
Application cards - Each application card shows you the
experience score for the particular application on the selected
device. Click on an application card to see the metrics for that
specific app on the selected device.
<device>
Experience on
<application>
-
View the trend lines for all apps as well as for the selected app
and see where the selected app stands in comparison to the rest
of the apps running on the device. This graph also shows you the
status of your GlobalProtect connection along with visual markers
of the duration when the GlobalProtect connection was lost. You
can see the GlobalProtect status by hovering your mouse cursor over
a
Significant Event
symbol.
Path to
<application>
- This
chart allows you to quickly pinpoint which segment of the end-to-end
experience is likely causing the issue for the user. Click on a
segment, such as Device, WiFi, Local Network, Internet, Prisma Access,
or the app name, to view the associated data for that segment in
the
Trends
,
Path Visualization
,
or
Device Details
tabs below them.
Trends
tab shows the actual app and
network metrics for the user
App Performance Metrics
Metric
Description
Availability
Application availability (in percentage) during
the
Time Range
.
DNS Lookup
DNS resolution time.
TCP Connect
Time taken to establish a TCP connection.
SSL Connect
Time taken to establish an SSL connection.
HTTP Latency
Time taken to establish an HTTP connection.
Time to First Byte
The total of DNS Lookup, TCP Connect, SSL Connect
and HTTP Latency time results in the Time to First Byte.
Data Transfer
Total time taken for the entire data to be
transferred.
Time to Last Byte
Time to First Byte + Data Transfer time.
Device
Health Metrics
Metric
Description
Memory
Memory used by the device at a particular time
in the
Time Range
. Hover over the trend line
to see the average amount of memory the device used during the
Time Range
.
CPU
CPU power used by the device at a particular
time in the
Time Range
. Hover over the trend
line to see the average amount of CPU the device used during the
Time
Range
..
Battery
Hover over the trend line to see the amount
of battery power the device is using at any point during the
Time
Range
.
Disk Usage
How much of the hard disk space has been used.
Hover over the trend line to see the amount of disk space in use on
the device during the
Time Range
.
Disk Queue Length
The number of outstanding requests that are
waiting to be sent to the disk, a high number implies poor performance.
Top
5 Processes Consuming Most Memory
and
Top
5 Processes Consuming Most CPU
The
Top
5 Processes Consuming Most Memory
and
Top
5 Processes Consuming Most CPU
widgets display the 5
processes that consume the most memory and CPU on a user's device.
These widgets are not dependent on the Self-Serve feature being enabled
or disabled. The numbers displayed here are an aggregate of all samples
taken during the selected
Time Range
. Refer
to the section on the Time Range Filter for details
on the frequency of data samples collected. They list each process
by name and how much memory or CPU the process was consuming at
the selected time. You can collapse these widgets by clicking on
the arrow next to the widget title.
Path Visualization
tab
This
tab shows you the hop-by-hop network details of the traffic flow
from the user to an application. Even if your VPN is disabled, it
will provide visibility on all the internet hops from the user to
an application. If your application (private application) is not
reachable from an untrusted network when the VPN is disabled, it
will fail the availability test and the application experience for
that session will be impacted.