Troubleshoot Common Issues of ION 3200
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Troubleshoot Common Issues of ION 3200
Learn to troubleshoot the common issues you may encounter with ION 3200
device.
Troubleshoot
the issue by following the resolution steps mentioned in the table.
If the issue persists, contact Palo Alto Networks Support.
Alerts and alarms are reported when there is fault
in the system or an issue with the cellular modem. For detailed
information on the alerts and alarms on the
ION 3200 device, refer
to the
Prisma SD-WAN.
| Issue | Resolution |
|---|
No internet access | - Check the modem status.
- Make sure that your mobile broadband account is active.
|
| No power in the PoE ports. | Confirm whether the powered (PD)
device on the PoE port is attached properly. If PD is attached but not receiving power, check if PoE is
enabled on the port, port is administratively enabled and whether
device budget permits powering on the PD.
|
| Power Sourcing Equipment (PSE) controller encounters
an internal error requiring a reload/power-cycle/RMA of the device. | Recover the device. Check if a reload of the device or a power-cycle helps to
recover the device. Call Palo Alto Networks support if the issue is still not
resolved.
|
| The main power usage goes over the configured
threshold for the system or for a port. | Check the PD power requirements for the port
and all the PDs.Validate whether the power usage for the port and
all the PDs is as expected and is over the configured threshold
for the device. |
