Device > Support
Table of Contents
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- Objects > Addresses
- Objects > Address Groups
- Objects > Regions
- Objects > Dynamic User Groups
- Objects > Application Groups
- Objects > Application Filters
- Objects > Services
- Objects > Service Groups
- Objects > Devices
- Objects > External Dynamic Lists
- Objects > Custom Objects > Spyware/Vulnerability
- Objects > Custom Objects > URL Category
- Objects > Security Profiles > Antivirus
- Objects > Security Profiles > Anti-Spyware Profile
- Objects > Security Profiles > Vulnerability Protection
- Objects > Security Profiles > File Blocking
- Objects > Security Profiles > WildFire Analysis
- Objects > Security Profiles > Data Filtering
- Objects > Security Profiles > DoS Protection
- Objects > Security Profiles > Mobile Network Protection
- Objects > Security Profiles > SCTP Protection
- Objects > Security Profile Groups
- Objects > Log Forwarding
- Objects > Authentication
- Objects > Decryption > Forwarding Profile
- Objects > Schedules
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- Firewall Interfaces Overview
- Common Building Blocks for Firewall Interfaces
- Common Building Blocks for PA-7000 Series Firewall Interfaces
- Tap Interface
- HA Interface
- Virtual Wire Interface
- Virtual Wire Subinterface
- PA-7000 Series Layer 2 Interface
- PA-7000 Series Layer 2 Subinterface
- PA-7000 Series Layer 3 Interface
- Layer 3 Interface
- Layer 3 Subinterface
- Log Card Interface
- Log Card Subinterface
- Decrypt Mirror Interface
- Aggregate Ethernet (AE) Interface Group
- Aggregate Ethernet (AE) Interface
- Network > Interfaces > VLAN
- Network > Interfaces > Loopback
- Network > Interfaces > Tunnel
- Network > Interfaces > SD-WAN
- Network > VLANs
- Network > Virtual Wires
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- Network > Network Profiles > GlobalProtect IPSec Crypto
- Network > Network Profiles > IPSec Crypto
- Network > Network Profiles > IKE Crypto
- Network > Network Profiles > Monitor
- Network > Network Profiles > Interface Mgmt
- Network > Network Profiles > QoS
- Network > Network Profiles > LLDP Profile
- Network > Network Profiles > SD-WAN Interface Profile
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- Device > Setup
- Device > Setup > Management
- Device > Setup > Interfaces
- Device > Setup > Telemetry
- Device > Setup > Content-ID
- Device > Setup > WildFire
- Device > Setup > DLP
- Device > Log Forwarding Card
- Device > Config Audit
- Device > Administrators
- Device > Admin Roles
- Device > Access Domain
- Device > Authentication Sequence
- Device > Device Quarantine
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- Security Policy Match
- QoS Policy Match
- Authentication Policy Match
- Decryption/SSL Policy Match
- NAT Policy Match
- Policy Based Forwarding Policy Match
- DoS Policy Match
- Routing
- Test Wildfire
- Threat Vault
- Ping
- Trace Route
- Log Collector Connectivity
- External Dynamic List
- Update Server
- Test Cloud Logging Service Status
- Test Cloud GP Service Status
- Device > Virtual Systems
- Device > Shared Gateways
- Device > Certificate Management
- Device > Certificate Management > Certificate Profile
- Device > Certificate Management > OCSP Responder
- Device > Certificate Management > SSL/TLS Service Profile
- Device > Certificate Management > SCEP
- Device > Certificate Management > SSL Decryption Exclusion
- Device > Certificate Management > SSH Service Profile
- Device > Response Pages
- Device > Server Profiles
- Device > Server Profiles > SNMP Trap
- Device > Server Profiles > Syslog
- Device > Server Profiles > Email
- Device > Server Profiles > HTTP
- Device > Server Profiles > NetFlow
- Device > Server Profiles > RADIUS
- Device > Server Profiles > TACACS+
- Device > Server Profiles > LDAP
- Device > Server Profiles > Kerberos
- Device > Server Profiles > SAML Identity Provider
- Device > Server Profiles > DNS
- Device > Server Profiles > Multi Factor Authentication
- Device > Local User Database > Users
- Device > Local User Database > User Groups
- Device > Scheduled Log Export
- Device > Software
- Device > Dynamic Updates
- Device > Licenses
- Device > Support
- Device > Policy Recommendation
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- Network > GlobalProtect > MDM
- Network > GlobalProtect > Clientless Apps
- Network > GlobalProtect > Clientless App Groups
- Objects > GlobalProtect > HIP Profiles
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- Use the Panorama Web Interface
- Context Switch
- Panorama Commit Operations
- Defining Policies on Panorama
- Log Storage Partitions for a Panorama Virtual Appliance in Legacy Mode
- Panorama > Setup > Interfaces
- Panorama > High Availability
- Panorama > Administrators
- Panorama > Admin Roles
- Panorama > Access Domains
- Panorama > Device Groups
- Panorama > Plugins
- Panorama > Log Ingestion Profile
- Panorama > Log Settings
- Panorama > Server Profiles > SCP
- Panorama > Scheduled Config Export
End-of-Life (EoL)
Device > Support
- Device > Support
- Panorama > Support
Select DeviceSupport or PanoramaSupport to
access support related options. You can view the Palo Alto Networks
contact information, view your support expiration date, and view
product and security alerts from Palo Alto Networks based on the
serial number of your firewall.
Perform any of the following functions on this page:
- Support—Provides information on the support status of the device and provides a link to activate support using an authorization code.
- Production Alerts/Application and Threat Alerts—These alerts will be retrieved from the Palo Alto Networks update servers when this page is accessed/refreshed. To view the details of production alerts, or application and threat alerts, click the alert name. Production alerts will be posted if there is a large scale recall or urgent issue related to a given release. The application and threat alerts will be posted if significant threats are discovered.
- Links—Provides common support links to help you manage your device and to access support contact information.
- Tech Support File—Click Generate Tech Support File to generate a system file that the support team can use to help troubleshoot issues that you may be experiencing with the firewall. After you generate the file, Download Tech Support File and then send it to the Palo Alto Networks Support department.If your browser is configured to automatically open files after download, you should turn off that option so the browser downloads the support file instead of attempting to open and extract it.
- Stats Dump File (firewall only)—Click Generate Stats Dump File to generate a set of XML reports that summarizes network traffic over the last 7 days. After the report is generated, you can Download Stats Dump File. The Palo Alto Networks or Authorized Partner systems engineer uses the report to generate a Security Lifecycle Review (SLR). The SLR highlights what has been found on the network and the associated business or security risks that may be present and is typically used as part of the evaluation process. For more information on the SLR, contact your Palo Alto Networks or Authorized Partner systems engineer.
- Core Files—If your firewall experiences a system process failure it will generate a core file that contains details about the process and why it failed. Click the Download Core Files link to view a list of available core files and then click a core file name to download it. After you download the file, upload it to a Palo Alto Networks support case to obtain assistance in resolving the issue.The contents of the core files can be interpreted only by a Palo Alto Networks support engineer.