Prerequisites

• Build the ServiceNow Table and allocate columns to map mandatory fields such as event code, correlation ID, severity, and incident state.
• For more meaningful information in the tickets, you can create columns to store fields from the Prisma SD-WAN events such as entity_ref, info, site name, element name, type– if opting to create tickets for both alerts and alarms, cleared, acknowledged.
• For Circuit Insights, build the ServiceNow Table and allocate columns to map details about the insight, site, circuit, start time, end time and the insight data.
• ServiceNow CloudBlade communicates with the ServiceNow instance using REST based Table APIs.
• Create a user that will be used by Prisma SD-WAN to perform CRUD operations on the ServiceNow instance table using the table APIs. Make sure this user has the following privileges: web_service_admin, rest_api_explorer, or admin.