Replace an M-300 or M-700 Appliance System Drive
Table of Contents
Replace an M-300 or M-700 Appliance System Drive
Learn how to replace a system drive on an M-300 or M-700
appliance.
If the system drive fails,
the appliance attempts to boot the Maintenance Recovery Tool (MRT)
where you can view error messages and drive status. If the MRT is
not bootable, power down the appliance. For assistance in verifying
the status of the drive to determine if it should be replaced, contact Palo Alto Networks Support.
The
only difference between replacing an M-300 and M-700 appliance system drive
is that the system drive on an M-300 appliance is located on the
front panel of the appliance (see M-300 Appliance Front Panel)
and the system drive on the M-700 appliance is located on the back
panel of the appliance (see M-700 Appliance Back Panel).
Replacement
drives ship with a factory default Panorama image with the default
configuration. After you install the new drive, you will need to
obtain a backup configuration that you saved from the failed appliance
to restore your configuration.
To avoid injury to yourself or damage to
your Palo Alto Networks® hardware or the data that resides on the
hardware, read the Product Safety Warnings.
- Power off the appliance by pressing the power button on the front of the appliance and then remove the AC power cords.
- Press the ejector button on the system drive carrier
to release the carrier handle and gently pull the handle toward
you to remove the carrier and drive. The following image shows an
M-700 system drive; the M-300 system drive is similar.
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- Remove the replacement drive from the packaging and place it on an antistatic surface.
- Install the replacement drive in the drive carrier of
the failed drive.
- Place the failed drive next to the replacement drive with the connectors facing the same direction.
- Remove the four screws that hold the failed drive in the carrier and remove the drive from the carrier.
- Install the replacement drive in the carrier and secure it using the four screws you removed from the failed drive.
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- Install the replacement drive in the appliance.
- Ensure that the drive carrier lever is in the open position; if it is not, press the ejector button on the drive carrier to release the lever and pull it out until it is fully open.
- Slide the replacement drive and carrier assembly in to the empty drive bay until it is about 1/4” (.6cm) from being fully inserted.
- Before fully inserting the drive carrier, ensure that the lever attaches to the locking mechanism on the appliance and then close the lever to seat the carrier.
- Power on the appliance and connect a standard RJ-45 Ethernet cable from the RJ-45 port on your computer to the MGT port on the appliance.
- Change the IP address on your computer to an address in the 192.168.1.0/24 network, such as 192.168.1.2.
- From a web browser, go to https://192.168.1.1 and when prompted, log in to the web interface using the default username and password (admin/admin).
- Perform the following steps to restore the appliance:
- Configure the appliance to access your management network ().
- Activate the Support license ().
- Activate licenses and subscriptions ().
- Upgrade or downgrade the appliance so that the software version matches the version that was installed on the failed drive.
- Import a recent backup configuration to restore the
appliance configuration ( Configuration Management).For information on configuring management access on an M-Series appliance, refer to Perform Initial Configuration of the M-Series Appliance in the Panorama™ Administrator’s guide located on the Technical Documentation portal. For information on how to upgrade or downgrade an M-Series appliance, refer to the Install Content and Software Updates for Panorama in the Panorama Administrator’s guide.
