AIOps for NGFW Free (use the AIOps for NGFW Free app)
or
AIOps for NGFW Premium license (use the Strata Cloud Manager app)
Get a birds-eye view of the NGFW incidents by selecting
Incidents & Alerts
NGFW
All Incidents
. Explore the incidents page to keep you informed about changes in your
deployment so that you can investigate them and take preventive actions if necessary.
You have direct access to a detailed list of incidents alongside critical visual
summaries. You can also
Hide Summary
to hide the widgets and only
view the incidents in a tabular format.
Here’s the data shown under
All Incidents
.
Incidents
: Displays all the incidents.
In this table, you can perform the following tasks:
Hide Summary
to hide the widgets and only view the
incidents in a tabular format.
Expand an incident to view its description and impact.
Under Actions, you can perform the following actions:
Assign
an incident to a user, yourself, or
unassign an incident.
Change Priority
of an incident or select Not Set
to remove the priority.
Acknowledge
an incident by selecting
Yes
,
which confirms you have seen the incident.
Suppress
sets an incident to an operational
status of "On Hold" when you don't plan on resolving it
actively.
Add Comment
for an incident.
Click an incident to view its details.
Use
Column Settings
to view or hide specific columns for
incidents and rearrange the default order of the columns. These changes
will persist in the future sessions.
ASSIGNED TO
: Displays the number of incidents by the person or entity who
has the task of resolving them. At the top, it shows the incidents assigned to
the current logged in user and the unassigned incidents. You can also view the
numbers of incidents
BY CATEGORY
by selecting it in the drop-down
list.
BY SEVERITY & COUNT (TOP 10):
Displays the incidents categorized by
severity, along with the count of incidents in each category. Critical incidents
are prioritized first, followed by warning incidents, and then informational
incidents.
BY STATUS:
Displays the total number of incidents by status.
New indicates the incidents that have been unassigned.
Assigned indicates the incidents that have been assigned to a
user.
In Progress indicates that the incident is being worked
upon.
On Hold indicates that you don't plan on resolving an incident
or incident actively.
Closed indicates the closed incidents during the last 30
days.
Inconclusive indicates that there is no solution for these
incidents.
BY SEVERITY:
Displays the total number of incidents categorized as
Critical, Warning, and Informational.
BY PRIORITY:
Displays the incidents according to their priority
with P1 being the most severe.