Manage NGFW Incidents

Incidents

: Displays all the incidents.

In this table, you can perform the following tasks:

Hide Summary
to hide the widgets and only view the incidents in a tabular format.
Expand an incident to view its description and impact.
Under Actions, you can perform the following actions:
Assign
an incident to a user, yourself, or unassign an incident.
Change Priority
of an incident or select Not Set to remove the priority.
Acknowledge
an incident by selecting
Yes
, which confirms you have seen the incident.
Suppress
sets an incident to an operational status of "On Hold" when you don't plan on resolving it actively.
Add Comment
for an incident.
Click an incident to view its details.
Use
Column Settings
to view or hide specific columns for incidents and rearrange the default order of the columns. These changes will persist in the future sessions.

ASSIGNED TO

: Displays the number of incidents by the person or entity who has the task of resolving them. At the top, it shows the incidents assigned to the current logged in user and the unassigned incidents. You can also view the numbers of incidents

BY CATEGORY

by selecting it in the drop-down list.

BY SEVERITY & COUNT (TOP 10):

Displays the incidents categorized by severity, along with the count of incidents in each category. Critical incidents are prioritized first, followed by warning incidents, and then informational incidents.

BY STATUS:

Displays the total number of incidents by status.

New indicates the incidents that have been unassigned.
Assigned indicates the incidents that have been assigned to a user.
In Progress indicates that the incident is being worked upon.
On Hold indicates that you don't plan on resolving an incident or incident actively.
Closed indicates the closed incidents during the last 30 days.
Inconclusive indicates that there is no solution for these incidents.

BY SEVERITY:

Displays the total number of incidents categorized as Critical, Warning, and Informational.

BY PRIORITY:

Displays the incidents according to their priority with P1 being the most severe.