: New Features Introduced in August 2024
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New Features Introduced in August 2024

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New Features Introduced in August 2024

Learn about the new features that became available in SaaS Security starting August 2024.
The following new features were introduced for SaaS Security in August 2024. Refer to the Administrator’s Guide for more information on how to use Data Security, SaaS Security Inline, SaaS Security Posture Management (SSPM), and Behavior Threats.

Create ServiceNow Tickets From SSPM

If you are using the ServiceNow issue tracking system to manage your team's tasks, you can link SSPM to a ServiceNow instance. This link enables you to create tickets in ServiceNow directly from SSPM. SSPM links to your ServiceNow instance through OAuth 2.0 authorization. To enable OAuth 2.0 authorization, you first register an OAuth integration application in ServiceNow. You can then link to the ServiceNow instance by supplying SSPM with your ServiceNow instance URL and the application credentials for your OAuth application. This OAuth application can be the same one that you use to connect SSPM to ServiceNow for configuration scans. However, be aware that SSPM uses different redirect URLs depending on whether you are onboarding ServiceNow for configuration scans or linking to ServiceNow for ticketing. Your OAuth integration application can specify both of these redirect URLs. If you have already onboarded ServiceNow for configuration scans, you can update your OAuth 2.0 application to include the additional redirect URL for ticketing.