FedRAMP
Monitored Mobile Users - User Experience
Table of Contents
Monitored Mobile Users - User Experience
The tab
provides a summary view of all the user experiences in the network
and shows how the experience is trending during the selected Time
Range. You can also see detailed experience information
for each monitored user. This is often where you will want to start
if you have users reporting performance issues.
Overall Stats
See the overall statistics for all of the users and
devices across your organization to see how the performance is trending.
The number of Users shown in this widget
is the total number of users that were logged in during the specified Time Range.
Hovering over the trend line tells you how many users out of the total
number of users were monitored at that specific time.
Experience Score
The experience score will also give you an indication
of the overall digital experience for the user.For each application
that is monitored per mobile user, ADEM calculates a score based
on the 5 critical metrics - application availability, DNS resolution
time, TCP connect time, SSL connect time, and the HTTP latency.
If the application fails the availability test (application is unavailable),
then the experience score is 0. If the application is reachable,
only then the remaining four metrics will be calculated. Each of
the above metrics (other than application reachability) have a different
weightage and baselined lower and upper thresholds, and their combined
weightage equals 100. The sum of these individual metric scores determines
the application experience score for a user. An average of all the
test sample results for each application determines the experience
score of a user.
This widget shows you the consolidated experience score with
a breakdown of Good, Fair, and Poor experiences by number of user
devices. You can drill down into users experiencing fair or poor
performance to begin investigating. To do so, click the User
Devices link under Fair or Poor.
Click on the <number> User Devices link
under Fair or Poor in
this widget to drill down into users experiencing fair or poor performance
to begin investigating.
Monitored Mobile User Devices
This widget lists the experience score of all unique
users.
Review the list of Monitored Users to
see details about the digital experience of your licensed DEM users,
including their average experience score and trend line, location,
device type, and service provider. This will help you identify issues
that might be affecting a group of users, such as users in a specific location.
If you have particular users you want to be able
to monitor more proactively, such as the members of your C-suite,
click on the star next to their names to add them as top monitored
users on the Summary page.
To investigate issues reported by a specific user, click on the
corresponding User Name. Immediately when
you drill down, alerts at the top of the page highlight any experience
issues the specific user is having, such as low device memory or
high CPU usage.
Monitored Users are defined as the unique number of User/Device
combination. For example, if 2 users are logged in to 3 devices
each, the Devices count will display as 6
and the Users count will display as 2. Likewise,
if 2 users are using the same device, the Devices count
will display 1 and the Users count will display
2. The Monitored Mobile Users Devices table
on the Monitored Mobile Users page displays
each User/Device combination as a separate row, hence the user name
could be duplicated across multiple rows depending on the number
of devices he/she is logged in to.
| Column Name | Description |
|---|---|
| User Name | The user name of the device owner |
| Computer Name | Device name |
| Devices | Operating system running on the device |
| Avg. Experience Score | Average experience score over the selected Time Range. Refer to Time Range Filter for details on how many datapoints are taken into consideration for each time range duration. |
| User Location | Location of the device. |
| Prisma Access Locations | The Prisma Access location which the device is connecting to. |
| Service Provider | The name of the service provider that the device is using. |
| Self-Serve Notifications | Is the Self-Serve notification enabled/disabled for all mobile users. |
| Total Notifications | Total Self-Serve notifications by type that the device has received in the time selected. For users with multiple devices, notifications are shown separately for each device in a separate row. |