Register Panorama

1. Record the Panorama serial number or auth-code and record your Sales Order Number or Customer ID.
   For the auth-code, Sales Order Number, or Customer ID, see the order fulfillment email that Palo Alto Networks Customer Service sent when you placed your order for Panorama.

   For the serial number, the location depends on the model:

   • M-Series appliance—Log in to the Panorama web interface and record the Serial # value in the Dashboard tab, General Information section.
   • Panorama virtual appliance—See the order fulfillment email or refer to the serial number generated when provisioning Panorama using VM Flex licensing.
     The Panorama virtual appliance is automatically registered when you allocate a serial number using VM Flex licensing.
2. Register Panorama. The steps depend on whether you already have a login for the Support site.
   • If this is the first Palo Alto Networks appliance you are registering and you don’t yet have a login:
     1. Go to the Palo Alto Networks Customer Support web site.
     2. Click Register at the bottom of the page (OverviewGet HelpRegister), enter your Email Address, enter the code displayed on the page, and click Submit.
     3. Complete the fields in the Create Contact Details section.
     4. Enter a Display Name, Confirm Email Address, and Password/Confirm Password.
     5. Enter the Panorama Device Serial Number or Auth Code.
     6. Enter your Sales Order Number or Customer ID.
     7. Click Submit.

   • If you already have a support account:
     1. Log in to the Palo Alto Networks Customer Support web site.
     2. Click AssetsDevicesRegister New Device.
     3. Select Register device using Serial Number or Authorization Code, and click Submit.
     4. If the Panorama management server is not internet-connected, check Device will be used offline and select the OS Release version.
     5. Enter the Panorama Serial Number.
     6. Enter the required Location Information (as indicated by the asterisks) if you have purchased the 4 hour RMA.
     7. Agree and Submit the EULA.
        After you see the registration complete message, close the Device Registration dialog.