The central Operational Health view provides a look into the health of
infrastructure and of the user experience on your network. If users have an
Autonomous Digital Experience Management (ADEM) license, they will receive
enhanced data in this view.
The Operational Health view will show how your Palo Alto Networks ADEM
subscription monitors the digital experience across all users and branch sites, and applications
in your SASE environment. The view also surfaces incidents detected on Prisma Access and NGFW deployments. The bottom widgets provide additional detail on user experience scores, site experience scores, and critical incidents across your network.
The lines in the central Operational Health view represent all the
users and branch sites on your network. Users are organized by user experience score, and branch sites are organized by site experience score, with
the colors of the lines representing a rating of good, fair, poor, or unmonitored.
Domains are listed from lowest to highest experience score, so the most problematic destinations appear at the top of the list, making it easier to prioritize troubleshooting.
Hovering over any domain name shows two experience scores (when applicable):
- User Experience Score — reflects the quality of access to that domain for individual users
- Site Experience Score — reflects the quality of access to that domain from branch sites
