First Time Cloud Managed Prisma Access and Add-Ons Activation - Multiple CSPs

1. Log in with your email address.

   • If you have a Palo Alto Networks Customer Support account, then enter the email address you used when you registered for that account and select Next.
   • If you do not have a Palo Alto Networks Customer Support account, then Create a New AccountPasswordNext.

   The service uses this email address for the user account assigned to the tenant that you use for this license. This tenant, and any others created by this email address, will have the Superuser role.
2. If you have multiple Customer Support Portal accounts, choose the Customer Support Account number that you want to use to claim the license.

3. Choose Cloud management for your setup and management method.

4. Allocate the subscription to the recipients of your choice.

   You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?

   1. If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.

   2. (Optional) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you can Allocate to subtenant and use or rename the tenant provided.

      A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.

      After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.

      After you create a tenant hierarchy, you can share a license.
   3. Select Done.

   After first time or return visit license activation, continue with the following steps:

   1. Allocate licenses
   2. Plan service connections
   3. Add additional locations
   4. Enable available add-ons
   5. Search for subscription details
   6. Increase subscription quantity
   7. First time setup for Prisma Access multitenancy.