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VM-Series Deployment Guide

Delicense Ungracefully Terminated Firewalls

Table of Contents

Delicense Ungracefully Terminated Firewalls

Learn how to manually delicense firewalls that were unintentionally terminated.

You can delicense a firewall you no longer have access to or unintentionally terminated through the customer support portal. For example, if your hypervisor crashes or you accidentally delete a firewall and can no longer log in to that firewall, complete the following procedure to delicense that firewall and free up your Software NGFW Credits for future use.

Log in to the Customer Support Portal.
Select Software NGFW Devices.
Choose FW Not Checked-in for (Days) from the Search By drop-down and enter the number of days to search within.
To delicense a firewall, click on the More Options (three vertical dots) on the right and then click Deactivate Firewall.
Click Deactivate Firewall to confirm deactivation of the selected firewall. After deactivating the firewall, the credits are returned to your credit pool.

Deactivate License (Software NGFW Credits)

Create and Apply a Subscription-Only Auth Code