Create a Support Case
Table of Contents
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- About Cloud NGFW for AWS
- Getting Started from the AWS Marketplace
- Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account
- Cloud NGFW for AWS Pricing
- Cloud NGFW Credit Distribution and Management
- Link Your PAYG Account with Cloud NGFW Credits
- Cloud NGFW for AWS Free Trial
- Cloud NGFW for AWS Limits and Quotas
- Subscribe to Cloud NGFW for AWS
- Locate Your Cloud NGFW for AWS Serial Number
- Cross-Account Role CFT Permissions for Cloud NGFW
- Invite Users to Cloud NGFW for AWS
- Manage Cloud NGFW for AWS Users
- Deploy Cloud NGFW for AWS with the AWS Firewall Manager
- Enable Programmatic Access
- Terraform Support for Cloud NGFW AWS
- Provision Cloud NGFW Resources to your AWS CFT
- Configure Automated Account Onboarding
- Usage Explorer
- Create a Support Case
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- Prepare for Panorama Integration
- Link the Cloud NGFW to Palo Alto Networks Management
- Unlink the Cloud NGFW from Palo Alto Networks Management
- Associate a Linked Panorama to the Cloud NGFW Resource
- Use Panorama for Cloud NGFW Policy Management
- View Cloud NGFW Logs and Activity in Panorama
- View Cloud NGFW Logs in Strata Logging Service
- Tag Based Policies
- Enterprise Data Loss Prevention (E-DLP) Integration with Cloud NGFW for AWS
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- Strata Cloud Manager Policy Management
Create a Support Case
Create a support case for Cloud NGFW.
To create a support case using the Cloud NGFW console:
- Locate yourAWS Account ID. SelectAWS Accounts.
- If required, use the Panorama console to determine additional information for the support case, like the tenant ID, or the Panorama serial number.Locate thePanorama serial numberusing theDashboard:Locate theTenant IDfor the Cloud NGFW resource:
- On theOverviewpage in the Cloud NGFW console, clickCreate a case.