Autonomous DEM
Microsoft Teams Integration with ADEM
Table of Contents
Microsoft Teams Integration with ADEM
Integrate Microsoft Teams with ADEM, enabling you to receive Microsoft Teams meeting
data for your organization.
| Where Can I Use This? | What Do I Need? |
|---|---|
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With the widespread reliance on Microsoft Teams for enterprise communication, the need
for a streamlined solution to manage call quality has never been more urgent. In today's
dynamic, hybrid work environment, effective communication, and collaboration are
essential for driving employee productivity and success. However, ensuring a seamless
virtual meeting experience poses significant challenges for IT and help desk
administrators. Some of the key challenges that customers consistently face include:
- Manual correlation of data between the Microsoft Teams Dashboard and enterprise monitoring tools, often leading to delays in troubleshooting and hindering swift resolution of call quality issues.
- Access restrictions to the Microsoft Teams Dashboard, which can impede administrators' visibility into critical call quality metrics, further complicating the troubleshooting process.
Networking team admins, unified communications as a service (UCaaS) team leads, and help
desk personnel want to resolve or communicate UCaaS performance issues before they
impact end-user experience. The integration of Microsoft Teams meeting metrics with ADEM
data provides visibility and root cause analysis to a wide user base, so users can
resolve or communicate possible UCaaS performance issues before they affect end-user
experience. The Microsoft Teams dashboard data correlates with ADEM synthetic data,
giving networking team, UCaaS team, and help desk admins the information they need to
troubleshoot Microsoft Teams calls.
Call records for online Microsoft Teams meetings are generated 30 minutes after the
meeting ends and are associated with a collection of media streams. Microsoft Teams
integration with ADEM provides a Microsoft Teams admin with a detailed view that has
meeting performance data for ADEM users for the desired time frame as well as an
organization-wide UCaaS performance dashboard.
Learn how to perform Microsoft Teams integration with ADEM, enabling you to receive
Microsoft Teams meeting data for your organization.
Onboard Microsoft Teams
Onboard Microsoft Teams using the integrated in-app workflow, which enables ADEM to
receive call quality data from Microsoft Teams.
- Go to . Select Prisma Access from the scope
filter, and select Manage Tests to open the
Application Tests page.The Applications Test page has multiple preconfigured applications that admins can easily enable. Admins can edit these preconfigured tests if required.
- Select MS Teams (Predefined) from the Application Tests table.
- Scroll down on the Edit Application Test page to select Authorize Microsoft Teams Integration.
- A screen opens from which you can pick the Microsoft account you want to use. Sign in to this account.
- A message appears, saying that Initiating Microsoft Teams
Integration has begun. Review the message that appears, and
select Done.
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- A default tenant (circled in green, below) appears after you have successfully
authorized ADEM to receive Microsoft Teams meeting data. Optionally, to add a new test manually, select Add Application Test. In the Add Application Test page that opens, complete the required fields, and select Save.
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