Prisma SD-WAN
Incidents and Alerts
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Prisma SD-WAN Docs
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- Prisma SD-WAN Key Elements
- Prisma SD-WAN Releases and Upgrades
- Use Copilot in Prisma SD-WAN
- Prisma SD-WAN Summary
- Prisma SD-WAN Application Insights
- Device Activity Charts
- Site Summary Dashboard
- Prisma SD-WAN Predictive Analytics Dashboard
- Prisma SD-WAN Link Quality Dashboard
- Prisma SD-WAN Subscription Usage
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- Add a Branch
- Add a Data Center
- Add a Branch Gateway
- Secure Group Tags (SGT) Propagation
- Configure Circuits
- Configure Internet Circuit Underlay Link Aggregation
- Configure Private WAN Underlay Link Quality Aggregation
- Configure Circuit Categories
- Configure Device Initiated Connections for Circuits
- Add Public IP LAN Address to Enterprise Prefixes
- Manage Data Center Clusters
- Configure Secure SD-WAN Fabric Tunnels between Data Centers
- Configure a Site Prefix
- Configure Ciphers
- Configure a DHCP Server
- Configure NTP for Prisma SD-WAN
- Configure the ION Device at a Branch Site
- Configure the ION Device at a Data Center
- Switch a Site to Control Mode
- Allow IP Addresses in Firewall Configuration
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- Configure a Controller Port
- Configure Internet Ports
- Configure WAN/LAN Ports
- Configure a Sub-Interface
- Configure a Loopback Interface
- Add and Configure Port Channel Interface
- Configure a PoE Port
- Configure and Monitor LLDP Activity and Status
- Configure a PPPoE Interface
- Configure a Layer 3 LAN Interface
- Configure Application Reachability Probes
- Configure a Secondary IP Address
- Configure a Static ARP
- Configure a DHCP Relay
- Configure IP Directed Broadcast
- VPN Keep-Alives
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- Configure Prisma SD-WAN IPFIX
- Configure IPFIX Profiles and Templates
- Configure and Attach a Collector Context to a Device Interface in IPFIX
- Configure and Attach a Filter Context to a Device Interface in IPFIX
- Configure Global and Local IPFIX Prefixes
- Flow Information Elements
- Options Information Elements
- Configure the DNS Service on the Prisma SD-WAN Interface
- Configure SNMP
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- Prisma SD-WAN Branch Routing
- Prisma SD-WAN Data Center Routing
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- Configure an OSPF in Prisma SD-WAN
- Enable BGP for Private WAN and LAN
- Configure BGP Global Parameters
- Global or Local Scope for BGP Peers
- Configure a Route Map
- Configure a Prefix List
- Configure an AS Path List
- Configure an IP Community List
- View Routing Status and Statistics
- Distribution to Fabric
- Host Tracking
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- Configure Multicast
- Create, Assign, and Configure a WAN Multicast Configuration Profile
- Configure Global Multicast Parameters
- Configure a Multicast Static Rendezvous Point (RP)
- Learn Rendezvous Points (RPs) Dynamically
- View LAN Statistics for Multicast
- View WAN Statistics for Multicast
- View IGMP Membership
- View the Multicast Route Table
- View Multicast Flow Statistics
- View Routing Statistics
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- Prisma SD-WAN Branch HA Key Concepts
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- Configure Branch HA with Gen-1 Platforms (2000, 3000, 7000, and 9000)
- Configure Branch HA with Gen-2 Platforms (3200, 5200, and 9200)
- Configure Branch HA with Gen-2 Embedded Switch Platforms (1200-S or 3200-L2)
- Configure Branch HA for Devices with Software Cellular Bypass (1200-S-C-5G)
- Configure Branch HA for Platforms without Bypass Pairs
- Configure Branch HA in a Hybrid Topology with Gen-1 (3000) and Gen-2 (3200) Platforms
- Configure HA Groups
- Add ION Devices to HA Groups
- Edit HA Groups and Group Membership
- Prisma SD-WAN Clarity Reports
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CloudBlade Integrations
- CloudBlade Integrations
- CloudBlades Integration with Prisma Access
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- clear app-engine
- clear app-map dynamic
- clear app-probe prefix
- clear connection
- clear device account-login
- clear dhcplease
- clear dhcprelay stat
- clear flow and clear flows
- clear flow-arp
- clear qos-bwc queue-snapshot
- clear routing
- clear routing multicast statistics
- clear routing ospf
- clear routing peer-ip
- clear switch mac-address-entries
- clear user-id agent statistics
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- arping interface
- curl
- ping
- ping6
- debug bounce interface
- debug bw-test src-interface
- debug cellular stats
- debug controller reachability
- debug flow
- debug ipfix
- debug log agent eal file log
- debug logging facility
- debug logs dump
- debug logs follow
- debug logs tail
- debug performance-policy
- debug poe interface
- debug process
- debug reboot
- debug routing multicast log
- debug routing multicast pimd
- debug servicelink logging
- debug tcpproxy
- debug time sync
- dig dns
- dig6
- file export
- file remove
- file space available
- file tailf log
- file view log
- ssh6 interface
- ssh interface
- tcpdump
- tcpping
- traceroute
- traceroute6
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- dump appdef config
- dump appdef version
- dump app-engine
- dump app-l4-prefix table
- dump app-probe config
- dump app-probe flow
- dump app-probe prefix
- dump app-probe status
- dump auth config
- dump auth status
- dump banner config
- dump bfd status
- dump bypass-pair config
- dump cellular config
- dump cellular stats
- dump cellular status
- dump cgnxinfra status
- dump cgnxinfra status live
- dump cgnxinfra status store
- dump config network
- dump config security
- dump controller cipher
- dump controller status
- dump device accessconfig
- dump device conntrack count
- dump device date
- dump device info
- dump device status
- dump dhcp-relay config
- dump dhcprelay stat
- dump dhcp-server config
- dump dhcp-server status
- dump dhcpstat
- dump dnsservice config all
- dump dpdk cpu
- dump dpdk interface
- dump dpdk port status
- dump dpdk stats
- dump flow
- dump flow count-summary
- dump interface config
- dump interface status
- dump interface status interface details
- dump interface status interface module
- dump intra cluster tunnel
- dump ipfix config collector-contexts
- dump ipfix config derived-exporters
- dump ipfix config filter-contexts
- dump ipfix config ipfix-overrides
- dump ipfix config prefix-filters
- dump ipfix config profiles
- dump ipfix config templates
- dump lldp
- dump lldp config
- dump lldp info
- dump lldp stats
- dump lldp status
- dump log-agent eal conn
- dump log-agent eal response-time
- dump log-agent eal stats
- dump log-agent config
- dump log-agent iot snmp config
- dump log-agent iot snmp device discovery stats
- dump log-agent ip mac bindings
- dump log-agent neighbor discovery stats
- dump log-agent status
- dump ml7 mctd counters
- dump ml7 mctd session
- dump ml7 mctd version
- dump nat counters
- dump nat6 counters
- dump nat summary
- dump network-policy config policy-rules
- dump network-policy config policy-sets
- dump network-policy config policy-stacks
- dump network-policy config prefix-filters
- dump overview
- dump performance-policy config policy-rules
- dump performance-policy config policy-sets
- dump performance-policy config policy-set-stacks
- dump performance-policy config threshold-profile
- dump poe system config
- dump poe system status
- dump priority-policy config policy-rules
- dump priority-policy config policy-sets
- dump priority-policy config policy-stacks
- dump priority-policy config prefix-filters
- dump probe config
- dump probe profile
- dump radius config
- dump radius statistics
- dump radius status
- dump reachability-probe config
- dump qos-bwc config
- dump reachability-probe status
- dump routing aspath-list
- dump routing cache
- dump routing communitylist
- dump routing multicast config
- dump routing multicast igmp
- dump routing multicast interface
- dump routing multicast internal vif-entries
- dump routing multicast mroute
- dump routing multicast pim
- dump routing multicast sources
- dump routing multicast statistics
- dump routing multicast status
- dump routing ospf
- dump routing peer advertised routes
- dump routing peer config
- dump routing peer neighbor
- dump routing peer received-routes
- dump routing peer routes
- dump routing peer route-via
- dump routing peer status
- dump routing peer route-json
- dump routing prefixlist
- dump routing prefix-reachability
- dump routing route
- dump routing routemap
- dump routing running-config
- dump routing summary
- dump routing static-route reachability-status
- dump routing static-route config
- dump routing vpn host tracker
- dump security-policy config policy-rules
- dump security-policy config policy-set
- dump security-policy config policy-set-stack
- dump security-policy config prefix-filters
- dump security-policy config zones
- dump sensor type
- dump sensor type summary
- dump serviceendpoints
- dump servicelink summary
- dump servicelink stats
- dump servicelink status
- dump site config
- dump snmpagent config
- dump snmpagent status
- dump software status
- dump spoke-ha config
- dump spoke-ha status
- dump standingalarms
- dump static-arp config
- dump static host config
- dump static routes
- dump support details
- dump-support
- dump switch fdb vlan-id
- dump switch port status
- dump switch vlan-db
- dump syslog config
- dump syslog-rtr stats
- dump syslog status
- dump time config
- dump time log
- dump time status
- dump troubleshoot message
- dump user-id agent config
- dump user-id agent statistics
- dump user-id agent status
- dump user-id agent summary
- dump user-id groupidx
- dump user-id group-mapping
- dump user-id ip-user-mapping
- dump user-id statistics
- dump user-id status
- dump user-id summary
- dump user-id useridx
- dump vlan member
- dump vpn count
- dump vpn ka all
- dump vpn ka summary
- dump vpn ka VpnID
- dump vpn status
- dump vpn summary
- dump vrf
- dump waninterface config
- dump waninterface summary
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- inspect app-flow-table
- inspect app-l4-prefix lookup
- inspect app-map
- inspect certificate
- inspect certificate device
- inspect cgnxinfra role
- inspect connection
- inspect dhcplease
- inspect dhcp6lease
- inspect dpdk ip-rules
- inspect dpdk vrf
- inspect fib
- inspect fib-leak
- inspect flow-arp
- inspect flow brief
- inspect flow-detail
- inspect flow internal
- inspect interface stats
- inspect ipfix exporter-stats
- inspect ipfix collector-stats
- inspect ipfix app-table
- inspect ipfix wan-path-info
- inspect ipfix interface-info
- inspect ip-rules
- inspect ipv6-rules
- inspect lqm stats
- inspect memory summary
- inspect network-policy conflicts
- inspect network-policy dropped
- inspect network-policy hits policy-rules
- inspect network-policy lookup
- inspect performance-policy fec status
- inspect policy-manager status
- inspect policy-mix lookup-flow
- inspect priority-policy conflicts
- inspect priority-policy dropped
- inspect priority-policy hits default-rule-dscp
- inspect priority-policy hits policy-rules
- inspect priority-policy lookup
- inspect performance-policy incidents
- inspect performance-policy lookup
- inspect performance-policy hits analytics
- inspect process status
- inspect qos-bwc debug-state
- inspect qos-bwc queue-history
- inspect qos-bwc queue-snapshot
- inspect routing multicast fc site-iface
- inspect routing multicast interface
- inspect routing multicast mroute
- inspect security-policy lookup
- inspect security-policy size
- inspect switch mac-address-table
- inspect system arp
- inspect system ipv6-neighbor
- inspect system vrf
- inspect vrf
- inspect wanpaths
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5.6
- 5.6
- 6.1
- 6.2
- 6.3
- 6.4
- 6.5
- New Features Guide
- On-Premises Controller
- Prisma SD-WAN CloudBlades
- Prisma Access CloudBlade Cloud Managed
- Prisma Access CloudBlade Panorama Managed
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- Features Introduced in Prisma SD-WAN ION Release 5.6
- Changes to Default Behavior in Prisma SD-WAN ION Release 5.6
- Upgrade ION 9000 Firmware for Device Version 5.6.x
- CLI Commands in Prisma SD-WAN ION Release 5.6
- Addressed Issues in Prisma SD-WAN ION Release 5.6
- Known Issues in Prisma SD-WAN ION Release 5.6
Incidents and Alerts
Learn about the incidents and alerts managed in Prisma SD-WAN.
Generate alerts and incidents when the system reaches system-defined or customer-defined
thresholds or there is a fault in the system.
Where Can I Use This? | What Do I Need? |
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Prisma SD-WAN generates alerts and incidents when the system
reaches system-defined or customer-defined thresholds or there is a fault in the system.
You will see the Overview tab that lists the
Category-wise events that are
Critical, Warning, or
Informational in nature. It also displays the
Incidents by Priority, Your Top
Incidents, and Your Top Alerts.
Use the Incidents and Alerts to troubleshoot the system.
An alert may or may not be an indication of a fault in the network. An alert is raised
when the system reaches system-defined or customer-defined thresholds.
An incident is an indication of a fault in the system. Incidents are raised and cleared
and vary in severity:
- Critical—Whole or part of a network is down and requires immediate action.
- Warning—Impacts the network and needs immediate attention.
- Informational—Network is degraded and needs attention soon.
Use the Settings tab to Setup Incident Policies to manage event code suppression based on the
specified classifications and action attributes configured. You can use incident policy
rules to suppress or escalate incidents that arise during a scheduled time period. In
addition, you can also change the default priority of system generated incidents to a
priority level that is more aligned with your business requirements.
Learn about the incidents and alerts generated in the Prisma SD-WAN system.
Filter Alerts and Incidents
Filter and sort alerts and incidents by various parameters so that you
can take appropriate action on the events that require attention. Select the
Filter widget on the
Troubleshooting page to filter alerts and incidents.
Filter and sort alerts and incidents based on the following
criteria:
Acknowledge indicates that you are aware of the incident but
may not be taking any action at this time. You Acknowledge
only unresolved incidents. Acknowledging an incident enables you to display and
focus on incidents that require attention. You can
select one or more incidents (bulk acknowledge) for
Acknowledge.
Unacknowledge indicates that you
are aware of the incident but may not be taking any action at this time. You
Unacknowledge only acknowledged incidents. You can select
one or more incidents for Unacknowledge.
- Filter By—Filter alerts and incidents by their status:
- Show Resolved—Displays only resolved incidents when the fault causing the incident is removed.
- Include Acknowledged—Displays acknowledged and unacknowledged incidents.
- Show Only Acknowledged—Displays only acknowledged incidents.
- Show Only Suppressed—Displays only suppressed incidents.
- Include Suppressed—Displays suppressed and unsuppressed incidents.Only incidents are filtered as acknowledged and suppressed. Only Acknowledged incidents are filtered and you can unacknowledge those incidents.
- Sort By—Sort alerts and incidents by time or severity to display the latest alerts and incidents first.
- Sites—Sort alerts and incidents by sites to display based on:
- Site—Name or address search.
- Viewing—Traffic volume, initiation failure, transaction failure.
- Site type—Branch or data center.
- Admin state of the site—Active, monitor or disabled.
- Severity—Sort alerts and incidents based on the following severity categories:
- Critical—Whole or part of a network is down and requires immediate action.
- Warning—Impacts the network and needs immediate attention.
- Informational—Degrades the network and needs attention soon.
- Priority—Sort alerts and incidents based on the priority level:
- Priority 1 (P1)
- Priority P2 (P2)
- Priority P3 (P3)
- Priority P4 (P4)
- Priority P5 (P5)
- Category—Sort alerts and incidents based on the following options:
- Network—Indicates network faults.
- Device—Indicates device hardware, software, interface, or registration issues.
- Cellular—Indicates cellular issues.
- Application—Indicates application issues.
- Policy—Indicates policy issues.
- Branch HA—Indicates spoke HA issues.
- Authentication—Indicates authentication failures.
- User ID—Indicates User ID issues.
- Code—Sort alerts and incidents based on the alert and incident event codes.
- Time—Sort alerts by time to display the latest alerts and incidents first.
- Correlation ID—Correlation ID is a system-generated ID for a raised incident. An incident is associated with raise and clear states. There can be multiple incidents with the same event code in either a raised or cleared state at any given time. Using the correlation ID, you may distinguish between incidents with the same event code. When an incident is cleared, the correlation ID indicates that the specific incident is cleared. This ID is always associated with an incident even if the incident is cleared or resolved.
Event Correlation of Incidents
The event engine performs multiple functions such as incident
correlation, suppression, and escalation depending on the network conditions and the
administrator configured event policy rules. This improves the operational
efficiency of the app-fabric by automatically correlating incidents into an event
and the comprehensive event framework control granted by setting the event
policies.
The controller analyzes the incoming incidents from the ION devices to
determine if they are related and then it aggregates the incidents into a single
incident in real time. For example, if the controller receives multiple VPN down
incidents, the controller analyzes the incident in real time, determines if they are
related, and generates a single Secure Fabric Link incident for the event, while
suppressing the original list of incidents.