Manage and Monitor the Chatbot CloudBlade for Slack Integration
Manage and monitor the Chatbot CloudBlade for Slack integration.
Where Can I Use This?
What Do I Need?
Strata Cloud Manager
Prisma SD-WAN license
Chatbot CloudBlade for Slack
The following sections explains various scenarios related to the integration process.
Administrators can manage the Chatbot Slack through the Prisma SD-WAN web interface by setting the bot in several states.
Enable—This is the expected mode of operation for the CloudBlade. In this
mode, the CloudBlade is performing its desired and intended functionality. Any
configuration changes will automatically reconfigure the integration on Chatbot
Slack and Prisma SD-WAN in 60 seconds.
Paused—Pausing the CloudBlade stops all future integration runs. The
chatbot responses will be paused in this state.
Disable—Disabling the CloudBlade tells the system to remove and delete the
Slack workspace and channel information created by the CloudBlade.
Uninstall—Uninstalling the CloudBlade removes all configuration parameters
pertinent to the CloudBlade, mainly the Slack workspace ID and channel
information for the CloudBlade. Therefore, for a clean uninstall, it is
recommended to set the CloudBlade to a disabled state for 2-3 minutes before
uninstalling.
Monitor the Chatbot CloudBlade for Slack
The Chatbot Slack CloudBlade provides indicators to determine the
operational status, displays integration status, and real-time error messages.
Select Monitor on the Chatbot - Slack
tile to view the Command History and Usage
Trend of the Chatbot CloudBlade for Slack.
The Integration Status tab provides information on the
account-binding status of the workspace with the following attributes:
Enterprise: The enterprise Id of the Slack workspace
entered when configuring the CloudBlade.
Workspace: The workspace Id of the Slack workspace
entered when configuring the CloudBlade.
Account Binding Status: Displays whether the account
is bound or not.
Authentication key: The authentication key is visible
if a workspace is not bound to a Prisma SD-WAN tenant.
The Command History tab maintains a list of commands executed
through the Chatbot the following attributes:
Slack User Name: The user name of the chat application
user.
Slack User ID: The ID of the chat application user.
Command: The command given.
Status: The status of the command (Success or Fail).
Time: The time when the command was given.
Message: Displays real-time error messages.
The Usage Trend tab displays statistics on the bot usage for
the past 24 hours and a seven day average with the following data:
Command: The command given.
24 Hour Count Command: The command count runs in the past
24 hours.
7 Day Average Command: The average count of commands in
the past seven days.
Unique Users-24H: The count of users in the past 24
hours.
Unique Users-7D: The count of users in the past 7
days.
