Prisma SD-WAN
Troubleshoot Standard VPNs
Table of Contents
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Prisma SD-WAN Docs
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- Prisma SD-WAN Key Elements
- Prisma SD-WAN Releases and Upgrades
- Use Copilot in Prisma SD-WAN
- Prisma SD-WAN Summary
- Prisma SD-WAN Application Insights
- Device Activity Charts
- Site Summary Dashboard
- Prisma SD-WAN Predictive Analytics Dashboard
- Prisma SD-WAN Link Quality Dashboard
- Prisma SD-WAN Subscription Usage
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- Add a Branch
- Add a Data Center
- Add a Branch Gateway
- Secure Group Tags (SGT) Propagation
- Configure Circuits
- Configure Internet Circuit Underlay Link Aggregation
- Configure Private WAN Underlay Link Quality Aggregation
- Configure Circuit Categories
- Configure Device Initiated Connections for Circuits
- Add Public IP LAN Address to Enterprise Prefixes
- Manage Data Center Clusters
- Configure Secure SD-WAN Fabric Tunnels between Data Centers
- Configure Secure SD-WAN Fabric Tunnels between Branch Sites
- Configure a Site Prefix
- Configure Ciphers
- Configure a DHCP Server
- Configure NTP for Prisma SD-WAN
- Configure the ION Device at a Branch Site
- Configure the ION Device at a Data Center
- Switch a Site to Control Mode
- Allow IP Addresses in Firewall Configuration
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- Configure a Controller Port
- Configure Internet Ports
- Configure WAN/LAN Ports
- Configure a Sub-Interface
- Configure a Loopback Interface
- Add and Configure Port Channel Interface
- Configure a PoE Port
- Configure and Monitor LLDP Activity and Status
- Configure a PPPoE Interface
- Configure a Layer 3 LAN Interface
- Configure Application Reachability Probes
- Configure a Secondary IP Address
- Configure a Static ARP
- Configure a DHCP Relay
- Configure IP Directed Broadcast
- VPN Keep-Alives
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- Configure Prisma SD-WAN IPFIX
- Configure IPFIX Profiles and Templates
- Configure and Attach a Collector Context to a Device Interface in IPFIX
- Configure and Attach a Filter Context to a Device Interface in IPFIX
- Configure Global and Local IPFIX Prefixes
- Flow Information Elements
- Options Information Elements
- Configure the DNS Service on the Prisma SD-WAN Interface
- Configure SNMP
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- Prisma SD-WAN Branch Routing
- Prisma SD-WAN Data Center Routing
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- Configure an OSPF in Prisma SD-WAN
- Enable BGP for Private WAN and LAN
- Configure BGP Global Parameters
- Global or Local Scope for BGP Peers
- Configure a Route Map
- Configure a Prefix List
- Configure an AS Path List
- Configure an IP Community List
- View Routing Status and Statistics
- Distribution to Fabric
- Host Tracking
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- Configure Multicast
- Create, Assign, and Configure a WAN Multicast Configuration Profile
- Configure Global Multicast Parameters
- Configure a Multicast Static Rendezvous Point (RP)
- Learn Rendezvous Points (RPs) Dynamically
- View LAN Statistics for Multicast
- View WAN Statistics for Multicast
- View IGMP Membership
- View the Multicast Route Table
- View Multicast Flow Statistics
- View Routing Statistics
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- Prisma SD-WAN Branch HA Key Concepts
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- Configure Branch HA with Gen-1 Platforms (2000, 3000, 7000, and 9000)
- Configure Branch HA with Gen-2 Platforms (3200, 5200, and 9200)
- Configure Branch HA with Gen-2 Embedded Switch Platforms (1200-S or 3200-L2)
- Configure Branch HA for Devices with Software Cellular Bypass (1200-S-C-5G)
- Configure Branch HA for Platforms without Bypass Pairs
- Configure Branch HA in a Hybrid Topology with Gen-1 (3000) and Gen-2 (3200) Platforms
- Configure HA Groups
- Add ION Devices to HA Groups
- Edit HA Groups and Group Membership
- Prisma SD-WAN Clarity Reports
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CloudBlade Integrations
- CloudBlade Integrations
- CloudBlades Integration with Prisma Access
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- Plan the Zscaler CloudBlade Deployment
- Acquire the Zscaler Information
- Create Security Zone and Security Policy for GRE Tunnels Creation
- Assign Tags to Objects in Prisma SD-WAN
- Validate the Zscaler Configuration
- Troubleshoot Installation Scenarios
- Troubleshoot Standard VPNs
- Enable, Pause, Disable, and Uninstall the CloudBlade
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- clear app-engine
- clear app-map dynamic
- clear app-probe prefix
- clear connection
- clear device account-login
- clear dhcplease
- clear dhcprelay stat
- clear flow and clear flows
- clear flow-arp
- clear qos-bwc queue-snapshot
- clear routing
- clear routing multicast statistics
- clear routing ospf
- clear routing peer-ip
- clear switch mac-address-entries
- clear user-id agent statistics
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- arping interface
- curl
- ping
- ping6
- debug bounce interface
- debug bw-test src-interface
- debug cellular stats
- debug controller reachability
- debug flow
- debug ipfix
- debug log agent eal file log
- debug logging facility
- debug logs dump
- debug logs follow
- debug logs tail
- debug performance-policy
- debug poe interface
- debug process
- debug reboot
- debug routing multicast log
- debug routing multicast pimd
- debug servicelink logging
- debug tcpproxy
- debug time sync
- dig dns
- dig6
- file export
- file remove
- file space available
- file tailf log
- file view log
- ssh6 interface
- ssh interface
- tcpdump
- tcpping
- traceroute
- traceroute6
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- dump appaccel keys
- dump appaccel status
- dump appdef config
- dump appdef version
- dump app-engine
- dump app-l4-prefix table
- dump app-probe config
- dump app-probe flow
- dump app-probe prefix
- dump app-probe status
- dump auth config
- dump auth status
- dump banner config
- dump bfd status
- dump bypass-pair config
- dump cellular config
- dump cellular stats
- dump cellular status
- dump cgnxinfra status
- dump cgnxinfra status live
- dump cgnxinfra status store
- dump config network
- dump config security
- dump controller cipher
- dump controller status
- dump device accessconfig
- dump device conntrack count
- dump device date
- dump device info
- dump device status
- dump dhcp-relay config
- dump dhcprelay stat
- dump dhcp-server config
- dump dhcp-server status
- dump dhcpstat
- dump dnsservice config all
- dump dpdk cpu
- dump dpdk interface
- dump dpdk port status
- dump dpdk stats
- dump flow
- dump flow count-summary
- dump interface config
- dump interface status
- dump interface status interface details
- dump interface status interface module
- dump intra cluster tunnel
- dump ipfix config collector-contexts
- dump ipfix config derived-exporters
- dump ipfix config filter-contexts
- dump ipfix config ipfix-overrides
- dump ipfix config prefix-filters
- dump ipfix config profiles
- dump ipfix config templates
- dump lldp
- dump lldp config
- dump lldp info
- dump lldp stats
- dump lldp status
- dump log-agent eal conn
- dump log-agent eal response-time
- dump log-agent eal stats
- dump log-agent config
- dump log-agent iot snmp config
- dump log-agent iot snmp device discovery stats
- dump log-agent ip mac bindings
- dump log-agent neighbor discovery stats
- dump log-agent status
- dump ml7 mctd counters
- dump ml7 mctd session
- dump ml7 mctd version
- dump nat counters
- dump nat6 counters
- dump nat summary
- dump network-policy config policy-rules
- dump network-policy config policy-sets
- dump network-policy config policy-stacks
- dump network-policy config prefix-filters
- dump overview
- dump performance-policy config policy-rules
- dump performance-policy config policy-sets
- dump performance-policy config policy-set-stacks
- dump performance-policy config threshold-profile
- dump poe system config
- dump poe system status
- dump priority-policy config policy-rules
- dump priority-policy config policy-sets
- dump priority-policy config policy-stacks
- dump priority-policy config prefix-filters
- dump probe config
- dump probe profile
- dump radius config
- dump radius statistics
- dump radius status
- dump reachability-probe config
- dump qos-bwc config
- dump reachability-probe status
- dump routing aspath-list
- dump routing cache
- dump routing communitylist
- dump routing multicast config
- dump routing multicast igmp
- dump routing multicast interface
- dump routing multicast internal vif-entries
- dump routing multicast mroute
- dump routing multicast pim
- dump routing multicast sources
- dump routing multicast statistics
- dump routing multicast status
- dump routing ospf
- dump routing peer advertised routes
- dump routing peer config
- dump routing peer neighbor
- dump routing peer received-routes
- dump routing peer routes
- dump routing peer route-via
- dump routing peer status
- dump routing peer route-json
- dump routing prefixlist
- dump routing prefix-reachability
- dump routing route
- dump routing routemap
- dump routing running-config
- dump routing summary
- dump routing static-route reachability-status
- dump routing static-route config
- dump routing vpn host tracker
- dump security-policy config policy-rules
- dump security-policy config policy-set
- dump security-policy config policy-set-stack
- dump security-policy config prefix-filters
- dump security-policy config zones
- dump sensor type
- dump sensor type summary
- dump serviceendpoints
- dump servicelink summary
- dump servicelink stats
- dump servicelink status
- dump site config
- dump snmpagent config
- dump snmpagent status
- dump software status
- dump spoke-ha config
- dump spoke-ha status
- dump standingalarms
- dump static-arp config
- dump static host config
- dump static routes
- dump support details
- dump-support
- dump switch fdb vlan-id
- dump switch port status
- dump switch vlan-db
- dump syslog config
- dump syslog-rtr stats
- dump syslog status
- dump time config
- dump time log
- dump time status
- dump troubleshoot message
- dump user-id agent config
- dump user-id agent statistics
- dump user-id agent status
- dump user-id agent summary
- dump user-id groupidx
- dump user-id group-mapping
- dump user-id ip-user-mapping
- dump user-id statistics
- dump user-id status
- dump user-id summary
- dump user-id useridx
- dump vlan member
- dump vpn count
- dump vpn ka all
- dump vpn ka summary
- dump vpn ka VpnID
- dump vpn status
- dump vpn summary
- dump vrf
- dump waninterface config
- dump waninterface summary
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- inspect app-flow-table
- inspect app-l4-prefix lookup
- inspect app-map
- inspect certificate
- inspect certificate device
- inspect cgnxinfra role
- inspect connection
- inspect dhcplease
- inspect dhcp6lease
- inspect dpdk ip-rules
- inspect dpdk vrf
- inspect fib
- inspect fib-leak
- inspect flow-arp
- inspect flow brief
- inspect flow-detail
- inspect flow internal
- inspect interface stats
- inspect ipfix exporter-stats
- inspect ipfix collector-stats
- inspect ipfix app-table
- inspect ipfix wan-path-info
- inspect ipfix interface-info
- inspect ip-rules
- inspect ipv6-rules
- inspect lqm stats
- inspect memory summary
- inspect network-policy conflicts
- inspect network-policy dropped
- inspect network-policy hits policy-rules
- inspect network-policy lookup
- inspect performance-policy fec status
- inspect performance-policy hits analytics
- inspect performance-policy incidents
- inspect performance-policy lookup
- inspect policy-manager status
- inspect policy-mix lookup-flow
- inspect priority-policy conflicts
- inspect priority-policy dropped
- inspect priority-policy hits default-rule-dscp
- inspect priority-policy hits policy-rules
- inspect priority-policy lookup
- inspect performance-policy incidents
- inspect performance-policy lookup
- inspect performance-policy hits analytics
- inspect process status
- inspect qos-bwc debug-state
- inspect qos-bwc queue-history
- inspect qos-bwc queue-snapshot
- inspect routing multicast fc site-iface
- inspect routing multicast interface
- inspect routing multicast mroute
- inspect security-policy lookup
- inspect security-policy size
- inspect servicelink conn
- inspect servicelink SA
- inspect switch mac-address-table
- inspect system arp
- inspect system ipv6-neighbor
- inspect system vrf
- inspect vpn status
- inspect vrf
- inspect wanpaths
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5.6
- 5.6
- 6.1
- 6.2
- 6.3
- 6.4
- 6.5
- New Features Guide
- On-Premises Controller
- Prisma SD-WAN CloudBlades
- Prisma Access CloudBlade Cloud Managed
- Prisma Access CloudBlade Panorama Managed
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- Features Introduced in Prisma SD-WAN ION Release 5.6
- Changes to Default Behavior in Prisma SD-WAN ION Release 5.6
- Upgrade ION 9000 Firmware for Device Version 5.6.x
- CLI Commands in Prisma SD-WAN ION Release 5.6
- Addressed Issues in Prisma SD-WAN ION Release 5.6
- Known Issues in Prisma SD-WAN ION Release 5.6
Troubleshoot Standard VPNs
Lets see how to troubleshoot the standard VPNs in Prisma SD-WAN Zscaler
CloudBlades.
| Where Can I Use This? | What Do I Need? |
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Start with the Zscaler Test Page to verify and troubleshoot client traffic to and through
Zscaler Enforcement Nodes (ZENs). All application and path metrics will also be
collected and reported, and all application monitoring alarms and alerts will be
generated for Standard VPNs. To troubleshoot Standard VPNs, view Alerts and Alarms,
Connectivity of Standard VPNs at the site level, and Activity charts to view possible
issues with the VPN. In addition, device toolkit commands can be used to view Standard
VPN stats, status, and summary.
Use the Zscaler Test Page
Zscaler provides a diagnostic page that allows for verification and
troubleshooting of client traffic to and through Zscaler ZENs. To access the page
from any client, open the link http://ip.zscaler.com.
For more details on this tool, refer to the Zscaler Knowledgebase article, How can I check if a user’s traffic is going to
Zscaler?.
View Standard VPN at Site Level
To view the interface status at the site level, go to WorkflowsPrisma SD-WAN SetupBranch Sites.
Select a site, and under Overlay Connections, click
Standard VPN to view the status of the Standard VPN.
View Alerts and Alarms
If a Standard VPN tunnel interface is down, an alarm will be raised,
just like it would for any other interface within the system.
View Activity Charts
All activity charts can be filtered based on paths, including Standard
VPNs.
In Strata Cloud manager, go to MonitorBranch SitesPrisma SD-WAN.
In the Activity tab, under WAN, select
Standard VPN, use the filters to select the site
connectivity, and time range to see the specific analytics for that path.
Zscaler Location Gateway Options
CloudBlade version 1.2.2 supports the following gateway options:
| Options | Corresponding Prisma Access for NetworksTag |
|---|---|
| Use XFF from Client Request | Gateway Options: <True | False>Sub Locations: Disabled |
| Enforce Zscaler App SSL Setting | Deprecated |
| Enable SSL Inspection | Deprecated |
| Enforce Firewall Control | <True | False> |
| Enforce Authentication | <True | False> |
| Enable IP Surrogate | <True | False>Idle time: <val>Idle time metric: <minutes | hours | days> |
| Enable Surrogate IP for KnownBrowsers | <True | False>Refresh time: <val>Refresh time metric: <minutes | hours | days> |
| Enable Caution | <True | False> |
| Enable AUP | <True | False>Frequency (days): <val>Block Internet Access: <True | False>Force SSL Inspection: <True False> |