If the mobile user cannot connect to an in-country location for any reason, Prisma Access selects
from one of the following mobile user locations to connect the user based on
region.
Asia, Australia & Japan: Hong Kong, Japan Central, or Japan South
Africa, Europe & Middle East: Netherlands Central
North America & South America: US Northwest
Palo Alto Networks recommends that you enable at least one of these locations in their respective
regions during mobile user onboarding to provide redundancy. If you have mobile
users who connect to Prisma Access from a country that does not have a Prisma
Access location, you must enable at least one of the fallback locations in the
preceding list.
The Hong Kong, Japan Central, Japan South, Netherlands Central, and US Northwest
locations can accept client connections from anywhere and are known as global
fallback locations. In addition to these locations, you can enable one
or more of the following locations which also act as global fallback locations:
Bahrain
France North
Ireland
South Africa West
South Korea