INC_RN_SECONDARY_TUNNEL_DOWN
Learn about the INC_RN_SECONDARY_TUNNEL_DOWN incident.
Synopsis
The remote network secondary WAN tunnel is down.
Incident CodeāINC_RN_SECONDARY_TUNNEL_DOWN
Required License
AI-Powered ADEM
Remediation
- Review the remote peer device for any error logs that correlate with this
incident.
- Review system logs for the impacted site and interpret the Strata Access Location VPN
system log errors.
- Check with your networking team for any recent changes to the remote device,
such as routing changes, recent change controls related to this site, or tunnel
configuration changes.
- Take a packet capture on the remote VPN peer or in-path devices to confirm
reachability between the Prisma Access location and the remote peer.
- Perform a ping or traceroute from
the impacted site.
- If you don't observe any IKE or ping responses, you
can try to rekey the tunnel from the remote site.
- Check with your ISP for any recent outages or issues pertaining to this network
path.
