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VM-Series Deployment Guide

Create a Support Account

Table of Contents

Create a Support Account

You need a support account to log in to the Customer Support Portal (CSP). You must log in to activate and manage Software NGFW credits, access software updates, or open a case with Palo Alto Networks technical support. Your support account allows you to view and manage all assets—appliances, licenses, and subscriptions—that you have registered with Palo Alto Networks.

For all licensing options, except for usage-based licenses that are currently only available in AWS, you require a support account so that you can download the software package required to install the VM-Series firewall.

If you have an existing support account, you can download and install the VM-Series firewall software, then continue to Register the VM-Series Firewall.

Go to https://support.paloaltonetworks.com/UserAccount/PreRegister.
Enter the corporate email address to associate with the support account.
Choose one of the following options and fill in the details in the user registration form:
For a usage-based license in AWS
1. Click Register your Amazon Web Services VM-Series Instance.
2. On the AWS Management Console, find the AWS Instance ID, AWS Product Code, and the AWS Zone in which you deployed the firewall.
3. Fill in the other details.
For all other licenses
1. Click Register device using Serial Number or Authorization Code.
2. Enter the capacity auth code and the sales order number or customer ID.
3. Fill in the other details.
Submit the form. You will receive an email with a link to activate your user account.
Complete the steps to activate the account. After your account is verified and the registration is complete, you can log in to the support portal.

VM-Series Firewall Licensing

Serial Number and CPU ID Format for the VM-Series Firewall