: Renew Your Software NGFW Credit License
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Renew Your Software NGFW Credit License

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End-of-Life (EoL)

Renew Your Software NGFW Credit License

When a deployment profile expires, it moves to the from the Current Deployment Profiles tab to the Renew Profiles tab. From the Renew Profiles tab, you can quickly renew your deployment profiles from the Palo Alto Networks Customer Support Portal without disrupting operations of your VM-Series firewall. After a deployment profile expires and moves to the Renew Profiles tab, you have 30 days to renew the profile. Any deployment profiles not renewed within 30 days expire and move to the Expired Deployment Profile tab. See What Happens When Licenses Expire? for more information.
After renewal, you might notice some changes between your deployment profiles before. The Prisma NGFW Credits and Virtual NGFW Credits credit pools are now both called Software NGFW Credits credit pools. Additionally, the number of credits in your pool might change after renewal due to changes in the product pricing model.
  1. Log in to the Palo Alto Networks Customer Support Portal.
  2. Select AssestsSoftware NGFW Credits.
  3. Locate the Deployment Profile to be renewed and click Details.
  4. Select Renew Profiles.
  5. Click the Renew icon and then click Renew to confirm.
  6. Verify that your deployment profile was renewed successfully.
    1. Click Current Deployment Profiles.
    2. Confirm that the renewed deployment profile is displayed.
      Additionally, you can return to the Software NGFW dashboard to view your credit pool. After a successful renewal, the credit pool displays Renewal Confirmed. This message remains until the end of the expiry date of your renewed Software NGFW credits.