If the mobile user cannot connect to an in-country location for any reason,
Prisma Access selects from one of the following mobile user locations to
connect the user based on region.
-
Asia, Australia & Japan: Hong Kong, Japan Central, or Japan
South
-
Africa, Europe & Middle East: Netherlands Central
-
North America & South America: US Northwest
Palo Alto Networks recommends that you enable at least one of these locations in
their respective regions during mobile user onboarding to provide redundancy. If
you have mobile users who connect to Prisma Access from a country that does not
have a Prisma Access location, you must enable at least one of the fallback
locations in the preceding list.
The Hong Kong, Japan Central, Japan South, Netherlands Central, and US Northwest
locations can accept client connections from anywhere and are known as global
fallback locations. In addition to these locations, you can enable one
or more of the following locations which also act as global fallback locations:
-
Bahrain
-
France North
-
Ireland
-
South Africa West
-
South Korea