Use the Prisma Access App to Get Upgrade Alerts and Updates
How to configure the Prisma Access app to get dataplane
alerts and updates.
To stay informed about the upgrade schedule
for your dataplane upgrade and to select your upgrade preferences,
you must use the Prisma Access app to subscribe to Prisma Access
notifications. Prisma Access uses email alerts to inform you of
the two weekend dates when your upgrade occurs; you select the location
or locations you want to upgrade first and the four-hour time window
to use for the upgrade.
After the upgrade starts, you can
also monitor the status of the upgrade using the Prisma Access app
as shown in the following steps.
Sign up for alert notifications from the Prisma
Access app.
Grant access for the people
whom you want to receive alert notifications.
To receive alerts, you must be a Prisma Access admin. There
are three types of admin roles, but only account administrators
can grant users access to an app. Go to the hub to check role assignments
and assign roles.
, separated by commas, to which Prisma Access
should send alert notifications.
The email addresses to which Prisma Access sends alerts
must be the same email addresses associated with users in your Palo
Alto Networks support account.
(
Multitenant Deployments Only
) In a multitenant
deployment,
Select Sub-Tenants
for which
you want users to receive notifications or
All Sub-Tenants
if
you want them to receive notifications from all sub-tenants.
Add
the users.
Check your notifications to be made aware of upcoming
dataplane upgrades; then, select your upgrade preferences using
one of the following methods.
Select
Insights
Prisma Access Upgrade
Upgrade Preferences
.
Log in to the Prisma Access app, view the banner at the top
of the page for your scheduled upgrade, and select
Click here
.
Check your email for notifications for your scheduled upgrade
and click the hyperlink in the email.
Select
Insights
Prisma
Access Upgrade
Upgrade Preferences
.
The
Prisma Access Upgrade Dashboard displays.
(
Optional
) Read the
Upgrade Process
to
learn more about how the upgrade process works.
Select your
Upgrade Preferences
.
If you have a multitenant deployment,
all tenants display in this area. If you have already selected your
upgrade preferences for your deployment, these selections display
here.
Select the tenants for which to set upgrade
preferences, then select
Edit Preferences
.
Select the
Preferred Prisma Access Locations
that
you want to upgrade first.
Palo Alto Networks strongly suggests that you select
locations that reflect your entire deployment. For example, if you
have a mobile user, service connection, and remote network deployment,
select a location or locations that have all deployment types.
Select
from the choices in the drop-down list.
Prisma Access
only displays the locations where you have deployed mobile users,
remote networks, service connections, or any combination thereof.
The groups in the drop-down list belong to the same compute
location.
Prisma Access will inform you via email
alerts when the locations were upgraded.
After
the first set of Prisma Access locations is upgraded successfully,
the Prisma Access team monitors these locations for seven days,
and then upgrades all remaining Prisma Access locations. Selecting
a single location or a small number of locations gives you a chance
to monitor these locations before the remainder of your locations
are upgraded one week later.
If no locations display in the
drop-down list, you either selected multiple tenants that have no
common locations deployed or you have not yet onboarded any locations
for the tenants you selected.
Select the
Preferred time for the upgrade
window
from the list of available options.
Choose from the following upgrade time windows. The time
windows are local to the location or locations being upgraded and
are all four hour windows:
Friday 8:00 p.m. (noon)
to 12:00 a.m. (midnight)
Saturday 12:00 a.m. (midnight) to 4:00 a.m.
Saturday 4:00 a.m. to 8:00 a.m.
Saturday 8:00 a.m. to 12:00 p.m. (noon)
Saturday 12:00 p.m. (noon) to 4:00 p.m.
Saturday 4:00 p.m. (noon) to 8:00 p.m.
Palo
Alto Networks uses your preference to begin the rollout at the Prisma
Access location or locations you selected.The last submission that
occurred seven days before the scheduled start date will be chosen
by the service for the upgrade. If you make changes, it might take
up to 30 minutes for the changes you made to be displayed in the
Upgrade Dashboard on Insights. You will be notified via email alert
when the Prisma Access has processed and completed the changes.
If
you do not provide your upgrade preferences seven days before the
scheduled upgrade window, Palo Alto Networks will automatically
select the first set of your deployed Prisma Access locations, notify
you of the selection, and upgrade the selected locations on the
scheduled date. The remaining Prisma Access locations, if any, in
your deployment will be upgraded seven days after the selected time
window.
Select the
Software Version
that you want to
upgrade to, if more than one version is available.
Submit
your changes.
After your rollout begins, select
Insights
Prisma Access Upgrade
Upgrade Status
by Tenants
and view the
Upgrade
Status by Location
. This page displays the following
information for each location that is being upgraded:
The name of the tenant that is being upgraded.
The start and finish date of the upgrade process.
The dataplane version that the tenant is being upgraded to.
The preferred time window for the upgrade.
The initial locations that are being upgraded.
The date that the remaining locations will be upgraded.
In
addition, a table displays the locations being upgraded, the start
date and time window of the upgrade, and the time zone used for
the upgrade. The
Upgrade Status
column provides
you with the following information:
Upgrade Status
Description
Scheduled
The dataplane upgrade has been scheduled.
Started
The upgrade has started.
In Progress
The dataplane upgrade is in progress.
Re-trying
The dataplane upgrade did not complete successfully,
but Prisma Access continues to be operational using the older dataplane
version. Prisma Access will retry the upgrade before the maintenance
window for the weekend expires.
Success
The upgrade completed successfully.
After the first set of locations has completed the dataplane
upgrade, monitor the upgraded locations and perform connectivity,
performance, routing, and logging testing to make sure that they
upgraded successfully.
When the second set of locations is scheduled to be upgraded,
monitor those locations and check their status by selecting
Insights
Prisma Access Upgrade
Upgrade Status by Tenants
.
Prisma Access sends you an email notification after the
dataplane upgrade is complete.