How Prisma Access Counts GlobalProtect Mobile Users
Describes how Prisma Access counts GlobalProtect mobile
users.
The number of total users that display in the status
areas might be different than the number that displays in the associated
tables. The following section describes the differences.
Status tab (PanoramaCloud ServicesStatusStatus)—The number of users
that displays in the main page, in the Mobile Users—GlobalProtect area,
might be different than the number that displays in the table when
you click the Current Users hyperlink. The
number that displays in the Mobile Users—GlobalProtect area
counts the number of unique users; the list of users in the Current
Users table counts all users per login or connection.
If a single user is logged in to more than one gateway or is connected
with multiple devices, the number in the table might be larger.
For
example, a user user1 is logged into two
gateways in the United Kingdom location;
this condition might have occurred because Prisma Access automatically
added gateways when a large number of users logged in to the same
location. In this case, Prisma Access counts user1 once
in the Mobile Users—GlobalProtect area, but
twice in the Current Users table.
Monitor tab (PanoramaCloud ServicesStatusService StatsMobile Users—GlobalProtect)—The
number of Users you see in the global map
might be different than the number that displays in the table when
you select a region. A user that is logged in to more than one gateway
or is connected with multiple devices might show up multiple times
in the table.
The following screenshots provide an example.
There are 23 unique users logged into the Asia region,
as shown in the global map.
If you
select the Asia region, Prisma Access gives
the number of unique users (23) on the top left of the region page. However,
two users are connected via multiple devices in the South
Korea location (for example, a smart phone and a computer).
Because the users have two separate connections, Prisma Access counts
them twice in the table, giving a total number count in the table of
25.