Addressed Issues in GlobalProtect App 6.0
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Addressed Issues in GlobalProtect App 6.0

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Addressed Issues in GlobalProtect App 6.0

See the list of addressed issues in GlobalProtect app 6.0 for Android, iOS, Chrome, Windows, Windows 10 UWP, macOS, and Linux.
The following topic describes the issues addressed in GlobalProtect 6.0 for Android, iOS, Chrome, Windows, Windows 10 UWP, macOS, and Linux.

GlobalProtect App 6.0.10-814 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.10 hotfix for Windows and macOS.
Issue ID
Description
GPC-20570Fixed an issue where the .msi file for GlobalProtect app for Windows version 6.0.10 downloaded from the Palo Alto Networks Customer Support Portal was not signed.

GlobalProtect App 6.0.10 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.10 for Windows and macOS.
Issue ID
Description
GPC-20114
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the certificate information was incorrect during the portal login phase causing authentication failure.
GPC-20112
Fixed an issue where the GlobalProtect HIP check incorrectly detected Real time protection status for Kaspersky Endpoint Security, which caused the device to fail the HIP check.
GPC-19966
Fixed an issue where the embedded browser was unable to load the Microsoft IdP login page for the users to authenticate to the GlobalProtect app.
GPC-19948
Fixed an issue where connection to the GlobalProtect portal failed with the error Username from CAS SSO response is different from the input.
GPC-19924
Fixed an issue where the users faced intermittent connection issues while accessing GlobalProtect using an embedded browser.
GPC-19901
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app got disconnected and reconnected intermittently.
GPC-19833
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the Smart card (Yubikey) authentication did not work when the device woke up from sleep mode.
GPC-19829
Fixed an issue where the manual gateway login failed when users tried to login using their username and password.
GPC-19818
Fixed an issue where, when the GlobalProtect app was installed on devices running macOs and when the Enforcer was enabled, Jamf connect was not working after the MacBook was rebooted. Users had to log in manually.
GPC-19756
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect app got stuck in the Connecting status when the embedded browser did not load properly.
GPC-19712
Fixed an issue where PanGPS did not work on GlobalProtect app version 6.0.4 due to invalid memory reference and users were unable to reconnect to the GlobalProtect app after a system reboot.
GPC-19696
Fixed an issue where, when the GlobalProtect app was installed on endpoints running macOS and the split tunnel was configured based on the application for Zoom, users were unable to access any sites when the split tunnel was disabled for Zoom and moved to full tunnel.
GPC-19686
Fixed an issue where translation errors were observed in the GlobalProtect app for French localization.
GPC-19659
Fixed an issue where macOS users were connected to the GlobalProtect app before they agreed to their company’s terms of service.
GPC-19657
Fixed an issue where, when the GlobalProtect app was installed on endpoints running macOS and split tunnel was configured based on the application, the Zoom app got disconnected intermittently.
GPC-19630
Fixed an issue where the prelogon connect method failed on the GlobalProtect gateway prelogin stage.
GPC-19629
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the split tunnel feature did not work as expected when Jamf was used to push the configuration policy rules.
GPC-19603
Fixed an issue where the GlobalProtect app displayed a generic SAML login page and not the actual login page for authentication and the connection was not established when cached portal configuration was used.
GPC-19587
Fixed an issue where, when the Globalprotect app was installed on devices running macOS and Endpoint Traffic Policy Enforcement was set to All traffic, users were unable to log in using Okta.
GPC-19545Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to connect to the GlobalProtect app when they used T-Mobile iPhone hotspot.
GPC-19513
Fixed an issue where the GlobalProtect app was trying to use the old portal's authorization cookie to login instead of the newly migrated portal. This happened when the user changed from secondary portal to primary portal or vice versa without signing out.
GPC-19505
Fixed an issue where the GlobalProtect embedded browser for SAML authentication window obscured the two-factor authentication prompt hindering the users from entering their PIN.
GPC-19475
Fixed an issue where users got connection errors in an embedded browser after the computer woke up from sleep or when the user switched gateways.
GPC-19449
Fixed an issue where, when the user used CAS token to authenticate, the system logs incorrectly displayed an error message during the GlobalProtect auto refresh configuration interval.
GPC-19433
Fixed an issue where a small white blank page randomly popped up on the device screen distracting the users. This issue occurred while the device was connected to GlobalProtect app.
GPC-19403
Fixed an issue where the GlobalProtect HIP check failed to detect Kaspersky after an upgrade from 21.3.10.391 to 21.15.8.493.
GPC-19400
Fixed an issue where the GlobalProtect HIP check incorrectly detected year and date for Bitdefender Virus Scanner, which caused the device to fail the HIP check.
GPC-19391
Fixed an issue where GlobalProtect stayed disconnected even when the device was unlocked by the user.
GPC-19387
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app displayed text incorrectly when the system language was German.
GPC-19378
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app displayed text incorrectly when the system language was German.
GPC-19374
Fixed an issue where the GlobalProtect debug logs displayed information, which was not supposed to display in the logs.
GPC-19365
Fixed an issue where the GlobalProtect app displayed a timeout page intermittently when users tried to authenticate with SAML and using an embedded browser.
GPC-19359
Fixed an issue where system extensions on MacBook were not updated after the GlobalProtect app was upgraded.
GPC-19337
Fixed an issue where the Captive Portal functionality of the GlobalProtect app did not work as expected when users used public Wi-Fi hotspots and the users were unable to connect to the app.
GPC-19331
Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app, the app used an unknown username SAML User which was not configured instead of the actual username of the user, which caused an authentication failure.
GPC-19340
Fixed an issue where the GlobalProtect app failed to send HIP reports hourly.
GPC-19323
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and split tunnel was configured to exclude application traffic for Zoom, Zoom application did not work as expected.
GPC-19314
Fixed an issue where, when the GlobalProtect app is installed on devices running macOS, the app displayed the message, Downloading in progress when the GlobalProtect app was upgraded to 6.0.x using the option Allow Transparently. The app should not display the message when upgraded using the transparent method.
GPC-19280
Fixed an issue where, when the GlobalProtect app transitioned from pre-logon to userlogon tunnel, the app did not display the list of gateways for the users to change the gateway. The gateway list was displayed only when the app was refreshed.
GPC-19262
Fixed an issue where GlobalProtect 6.2.1 tried to connect automatically after the user restarted their computer even though the connect method was set to On-Demand.
GPC-19237
Fixed an issue where the GlobalProtect app did not disconnect when the user used the Disable option on the hamburger menu. The tunnel was still up and connected even when the user disconnected the GlobalProtect app.
GPC-19211
Fixed an issue where the users were unable to authenticate to the GlobalProtect app using the SAML authentication method with single sign-on (SSO). The app displayed the following message when users tried to authenticate to the app, Cloud Authentication Service single-sign-on failed and the users had to try multiple times to authenticate successfully to the app.
GPC-19193
Fixed an issue where the GlobalProtect app was unable to fetch Windows firewall and antimalware information correctly.
GPC-19181
Fixed an issue where the GlobalProtect HIP check did not detect the definition version correctly for Cortex XDR (8.0.1.33809).
GPC-19169
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and domain and app traffic exclusion was configured for Zoom but users were unable to connect to the Zoom application when the app was connected.
GPC-19162
Fixed an issue where, when the user upgraded the GlobalProtect version to 5.2.13 or later, the HIP report displayed the DLP Digital Guardian Agent as disabled.
GPC-19143
Fixed an issue where the users were unable to choose the correct certificate for the app as the configured registry value previousCertificate did not work as expected.
GPC-19104
Fixed an issue where the GlobalProtect HIP report failed to detect the Real Time Protection status for Cortex XDR, which caused the device to fail the HIP check.
GPC-19083
Fixed an issue where when the GlobalProtect app was installed on devices running macOS, the Connection tab under app Settings did not display the connection status and the refresh connection did not work when the Settings window was opened.
GPC-19060
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the Connection tab under app Settings did not display the connection status when the app was changed from a non-tunneled gateway to a tunneled gateway.
GPC-19044
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the user changed the network from wired to wireless within the organization, the device displayed a blue screen.
GPC-19023
Fixed an issue where, when the GlobalProtect app version 5.2.13 was installed on devices running macOS, the users were unable to connect to the Zoom application.
GPC-19009
Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app and the user changed the gateway to a manual gateway, the app stayed in the Connecting stage.
GPC-18992
Fixed an issue where internet via WiFi connection was unavailable for GlobalProtect users after their computer woke up from sleep because the app WiFi adapter was unable to obtain a DHCP IP address. This issue occurred on devices where Enforce GlobalProtect for Network Access feature was enabled.
GPC-18983
Fixed an issue where the Central Authentication Service (CAS) authentication did not work when the GlobalProtect app was connected to an internal gateway and the app repeatedly opened the SAML authentication page.
GPC-18968
Fixed an issue where the GlobalProtect app displayed You are on the internal corporate network message when users were on a public network. Users had to reboot the system to resolve this issue.
GPC-18964
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and the user upgraded the GlobalProtect version from 6.0.5 to 6.2.1, the app got disconnected after 10 minutes.
GPC-18933
Fixed an issue where the GlobalProtect HIP check incorrectly detected Real Time Protection for Cortex XDR, which caused the device to fail the HIP check.
GPC-18913
Fixed an issue where the GlobalProtect app displayed the connection status as Not Connected even though the app was connected to the internal gateway.
GPC-18913
Fixed an issue where the GlobalProtect app displayed the connection status as Not Connected even though the app was connected to the internal gateway.
GPC-18907
Fixed an issue where the GlobalProtect app running on macOS endpoints did not query the secondary DNS (when primary DNS is not responding) when the domain was part of the exclude domain list (both network and DNS).
GPC-18906
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check did not detect the Trellix Endpoint Security application, which caused the device to fail the HIP check.
GPC-18861
Fixed an issue where the GlobalProtect MSI download was getting stuck at 27%.
GPC-18828
Fixed an issue where split tunnel CNAME records were created before the GlobalProtect tunnel was established.
GPC-18815
Fixed an issue where the Logon button on the GlobalProtect login screen stopped working after receiving the Microsoft Edge WebView2 runtime, 117.0.2045.36 update on the devices.
GPC-18750
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check did not detect the Total Defense antivirus application, which caused the device to fail the HIP check.
GPC-18703
Fixed an issue where the GlobalProtect HIP check did not detect the Trellix Endpoint Security application, which caused the device to fail the HIP check.
GPC-18702
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the Allow Manually upgrade failed when the user tried to upgrade the GlobalProtect app version from 6.0.5 to 6.0.7
GPC-18695
Fixed an issue where, when the GlobalProtect app version 6.0.7 was installed on devices running macOS, the Allow with Passcode option did not work as expected when the user tried to disable the GlobalProtect app with the configured passcode.
GPC-18528
Fixed an issue where the GlobalProtect HIP check incorrectly detected the version for KES 12 (Kaspersky Endpoint Security), which caused the device to fail the HIP check.
GPC-18385
Fixed an issue where, when the GlobalProtect app got reconnected after the user changed the network access from Wi-Fi (IPv4 only) to Ethernet connection (Dual Stack IPv4 + IPv6), the IPv6 ip-user mapping was missing on the firewall and only IPv6 ip-user mapping was available. The user had to refresh the connection to resolve this issue.
GPC-18384
Fixed an issue where GlobalProtect app did not connect while Netskope was connected and vice-versa.
GPC-18239
Fixed an issue where the GlobalProtect app would not close when the user clicked the icon on the taskbar due to a bug in the Windows 11 operating system.
GPC-17398Fixed an issue where the Settings option under Connectiondid not display the Assigned IP Address(es) and Gateway IP Address properly.
GPC-16975
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader did not announce the name of the GlobalProtect gateway when the gateway was marked with the star symbol.
GPC-16597
Fixed an issue where the GlobalProtect app stopped working when the app was upgraded from version 5.2.8 to 6.0.3.
GPC-15750
Fixed an issue where a hyperlink in a HIP notification opened in the GPO-disabled Internet Explorer 11 browser instead of the default browser.

GlobalProtect App 6.0.8 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.8 for Windows, macOS, Windows 10 UWP, iOS, Android, and Linux.
Issue ID
Description
GPC-18822
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the device was reset using the Microsoft Recovery tool, the GlobalProtect app was not properly displayed.
GPC-18788
Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection as an anti-malware application, which caused the device to fail the HIP check.
GPC-18733
Fixed an issue where the hyperlinks with the URLs containing the = character in the HIP notification message did not work as expected and the page did not open when the user clicked the URL.
GPC-18728
Fixed an issue where the I Agree option on the GlobalProtect app Welcome page did not work as expected when the user selected the option using a keyboard.
GPC-18720
Fixed an issue where the GlobalProtect app became unresponsive when the user clicked the ESC button during authentication using a hard token.
GPC-18598
Fixed an issue where the GlobalProtect SSO tile was selected instead of the Windows Password tile in the Windows Login screen even though the registry key MakeGPCPDefault was set to No.
GPC-18594
Fixed an issue where the GlobalProtect app was unable to send HIP reports when the app was connected using IPv6 address.
GPC-18568
Fixed an issue where the Captive Portal Detection functionality of the GlobalProtect app did not work as expected when the users used public Wi-Fi hotspots and the GlobalProtect app failed to retrieve cached configuration without a username.
GPC-18543
Fixed an issue where the GlobalProtect app was installed on Windows devices with the split tunnel feature and when the user excluded the access route, the GlobalProtect app excluded only the route and did not exclude the subnets.
GPC-18471
Fixed an issue where, when multiple wa_3rd_party_host_64.exe processes persisted even after the HIP check was performed due to which the GlobalProtect app stopped working.
GPC-18426
Fixed an issue where, when the GlobalProtect app was configured with the Disable GlobalProtect option set to Allow with Ticket, the app did not display the correct Disable Duration time.
GPC-18379
Fixed an issue where, when the IP address type was set to IPv4 and IPv6, the GlobalProtect app could connect only to the manual gateway instead of connecting to the best available gateway.
GPC-18336
Fixed an issue where, when the GlobalProtect app got automatically connected after a system reboot even though the connection method configured was On-Demand.
GPC-18318
Fixed an issue where, when the GlobalProtect app was connected to the internal gateway, the app displayed the incorrect message : Connected - Inter.... instead of Connected.
GPC-18285
Fixed an issue where the GlobalProtect app displayed an incorrect gateway location name instead of the correct gateway location configured by the user.
GPC-18281
Fixed an issue where the MSI install logs showed mutiple messages for Autonomous DEM installation.
GPC-18263
Fixed an issue where, when the GlobalProtect app was configured with Endpoint Traffic Policy Enforcement and Disable Local Subnet Access (DLSA), the Autonomous DEM reported users’ internet connection as down.
GPC-18251
Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe as an anti-malware application, which caused the device to fail the HIP check.
GPC-18242
Fixed an issue where the end users were prompted to enter Windows login credentials (username and password) instead of their PIV Badge PIN when the system was unlocked or after a system reboot.
GPC-18230
Fixed an issue where, when the user entered credentials during SAML authentication after the set internal login timer, the app displayed an authentication failed message without providing the reason. The Retry button on the app web interface did not work properly when using an embedded browser for authentication. The Retry button was not fully visible on the embedded browser.
GPC-18223
Fixed an issue where GlobalProtect experienced a prolonged connection time when IPv6 was disabled on Windows, but GlobalProtect Portal was configured to assign IPv6 addresses.
GPC-18200
Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe as an antivirus application, which caused the device to fail the HIP check.
GPC-18175
Fixed an issue where users were prompted to enter their credentials even when the GlobalProtect app was configured for authenticating with either Authentication Profile /Cookie or Client Certificate.
GPC-18173
Fixed an issue where the vertical scroll bar on the GlobalProtect app web interface did not work properly when users tried to select the certificate from the drop-down.
GPC-18171
Fixed an issue where users were unable to select the external gateway manually when connected to the internal network. The GlobalProtect stayed in Connecting state and users had to manually disconnect the connection and connect to the internal network to exit the Connecting state.
GPC-18167
Fixed an issue where the GlobalProtect app displayed the Prisma Access gateways that were not set for manual selection.
GPC-18157
Fixed an issue where the GlobalProtect app displayed the Credential Provider language in English when the system language was German.
GPC-18135
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check detected the WithSecure antivirus software as XProtect, which caused the device to fail the HIP check.
GPC-18107
Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe – Internet Security, which caused the device to fail the HIP check.
GPC-18092
Fixed an issue where GlobalProtect connected to an internal gateway got automatically disconnected after a certain period of time.
GPC-18073
Fixed an issue where the GlobalProtect app selected an unexpected gateway due to a latency discrepancy seen between PanGPS and packet capture.
GPC-18060
Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection, which caused the device to fail the HIP check.
GPC-18039
Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date correctly for the CrowdStrike application, which caused the device to fail the HIP check.
GPC-18036
Fixed an issue where, when the No direct access to local network option was enabled on the GlobalProtect app with access routes excluded from the GlobalProtect VPN tunnel, the feature did not work as expected when Endpoint Traffic Policy Enforcement was enabled.
GPC-17896
Fixed an issue where users were unable to connect to GlobalProtect gateway when only one external gateway was added due to the following error: Cannot Verify Server Certificate of Gateway.
GPC-17877
Fixed an issue where the GlobalProtect HIP check incorrectly detected Sophos Endpoint Agent version 3.86.1, which caused the device to fail the HIP check.
GPC-17795
Fixed an issue where the GlobalProtect HIP check did not detect the Xcitium Enterprise, the Endpoint Protection Platform by COMODO, which caused the device to fail the HIP check.
GPC-17776
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and GlobalProtect enforcer was configured with allowed FQDNs, users were still able to access the internet and other public domains.
GPC-17762
Fixed an issue when the GlobalProtect app was configured with the option Allow User to Disable GlobalProtect App with comment, the option did not work as expected.
GPC-17748
Fixed an issue where the GlobalProtect HIP check did not detect the Real-Time Protection status correctly for the CrowdStrike Falcon application, which caused the device to fail the HIP check.
GPC-17740
Fixed an issue where, when the GlobalProtect app was connected through the Prisma Access gateway, the upload speed of the internet was reduced to 2 Mbps.
GPC-17657
Fixed an issue, where the GlobalProtect app got stuck in Selecting Best Gateway status when the device woke up from sleep mode. Users had to reboot the device to connect to the app.
GPC-17640
Fixed an issue where, when the upgrade script update_tmp.bat was used, the error message did not display the correct exit timeout for the PanGPS uninstall process.
GPC-17518
Fixed an issue where the GlobalProtect app displayed the status as 'Connected-Internal even when the app was not connected.
GPC-17436
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the upload speed of the internet was reduced after a version upgrade.
GPC-17206
Fixed an issue where, when Internal Host Detection (IHD) was enabled but failed to detect the internal network properly, the app failed to switch to the external gateway when users switched from an internal network to an external network.
GPC-17204
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the certificate information was not accessible even though the GlobalProtect app had full access to the certificate store.
GPC-17161
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect app failed to reconnect and continued to stay in the Connecting state after the device woke up from Modern Standby mode.
GPC-17115
Fixed an issue where the GlobalProtect HIP check did not detect the Cortex Anti-Malware status properly after a system reboot, which caused the device to fail the HIP check.
GPC-17086
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to make a connection to an internal gateway using the default browser for SAML authentication.
GPC-17001
Fixed an issue where, when the GlobalProtect app was installed on devices running on macOS, the app did not display the Connect button and Refresh Connection button properly.
GPC-16584
Fixed an issue where the GlobalProtect HIP check did not detect the CrowdStrike antivirus software correctly, causing the device to fail the HIP check.
GPC-16397
Fixed an issue where the GlobalProtect app was installed on devices running macOS, a blank GlobalProtect app user interface was displayed instead of the correct page.
GPC-15697
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were able to select All Gateways heading on the page which was not an option for the users to select. This issue happened on the app interface with a non-English language.
GPC-15262
Fixed an issue where, when single sign-on (SSO) for Smart Card was used for authentication, users were prompted to enter a PIN instead of password on the Windows login screen.

GlobalProtect App 6.0.7 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.7 for Windows, macOS, Windows 10 UWP, iOS, Android, and Linux
Issue ID
Description
GPC-18071
Fixed an issue where, when the GlobalProtect app was installed on Android devices with Android 13, the app stopped working while sending GPS notifications.
GPC-17921
Fixed an issue where, when the language was set to Japanese, the time to connect was not displayed properly when Disconnect Timeout for the app was configured.
GPC-17831
Fixed an issue where the GlobalProtect app reported the computer name differently from the computer name displayed in Autonomous DEM causing a data discrepancy.
GPC-17771
Fixed an issue where the GlobalProtect app stopped working abruptly.
GPC-17754
Fixed an issue where the GlobalProtect app did not detect Smart Card removal every time the user removed the card and due to which the app was not getting disconnected on On-Demand tunnel mode.
GPC-17575
Fixed an issue where the GlobalProtect HIP check incorrectly detected Windows firewall as disabled, which caused the device to fail the HIP check.
GPC-17556
Fixed an issue where the GlobalProtect app would get stuck at Connecting state when the user tried to close the browser window for SAML authentication after configuring On-Demand mode for the app.
GPC-17473
Fixed an issue where the GlobalProtect portal and gateway selection list were displayed in the table format and not as menu item.
GPC-17460
Fixed an issue where, when the GlobalProtect app was installed on Windows 10 or Windows11 devices, and when the user tried to authenticate using SAML authentication, the app did not display the Term of Use pop-up on the Welcome page properly.
GPC-17451
Fixed an issue where the ADEM agent remained in the disabled state after connecting to a Prisma Access portal configured to enable ADEM on the GlobalProtect endpoints after switching from an on-premises portal that had ADEM disabled in the app configuration that was pushed to the endpoint.
GPC-17406
Fixed an issue where GlobalProtect HIP check did not detect the new version of Trellix Drive Encryption correctly which caused the device to fail the HIP check.
bGPC-17401
Fixed an issue where the GlobalProtect app was installed on the Chromebook, the app got disconnected when the ChromeOS detected policy changes related to location information.
GPC-17393
Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and the language was set to Japanese, IpConfig.txt and Systeminfo.txt in the GlobalProtectLogs.zip did not work properly.
GPC-17337
Fixed an issue where the GlobalProtect app got disconnected due to a HIP reporting error that prevented the app from sending HIP reports to the gateway.
GPC-17335
Fixed an issue where the user interface of the GlobalProtect app was going over-sized when the system woke up from the sleep mode.
GPC-17299
Fixed an issue where the GlobalProtect app did not display LDAP password expiration notification on consecutive connection attempts when the user tried to authenticate using the LDAP authentication method.
GPC-17252
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app did not try to auto-connect to the gateway after exceeding the Disable Timeout value.
GPC-17227
Fixed an issue where the tunnel was still up and connected even when the user disconnected the GlobalProtect app.
GPC-17205
Fixed an issue where GlobalProtect failed to decrypt HipPolicy.dat on endpoints, which caused the device to fail the HIP check for anti-malware.
GPC-17137
Fixed an issue where, when user clicked the Network sign-in icon on the Windows login page, an icon with the name image was displayed instead of the portal IP address/ URL.
GPC-17128
Fixed an issue where the Client Certificate had a blank Subject with SAN as the critical extension, which caused the endpoints to fail the HIP check.
GPC-17099
Fixed an issue where devices with Driver Verified enabled and configured to monitor the PAN virtual adapter driver (pangpd.sys) displayed the DRIVER_VERIFIER_DETECTED_VIOLATION Blue Screen error
GPC-17041
Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and the language was set to Japanese, IpConfig.txt in the GlobalProtectLogs.zip did not work properly.
GPC-17011
Fixed an issue where the GlobalProtect app tried to send HIP reports even when the device was on Modern Standby mode.
GPC-17000
Fixed an issue where the GlobalProtect app would get stuck at Connecting state when user tried to authenticate with SAML authentication method using the embedded browser and user clicked Cancel on the certificate prompts.
GPC-16978
Fixed an issue where the GlobalProtect app took a long time to establish a connection due to an erroneous packet capture process.
GPC-16959
Fixed an issue where the Endpoint Traffic Policy Enforcement feature was causing the GlobalProtect app to drop Slack WebSocket outbound traffic on macOS endpoints.
GPC-16788
Fixed an issue where when the GlobalProtect app was installed on devices running macOS, HIP check did not detect the Tanium Client correctly which caused the device to fail the HIP check.
GPC-16682
Fixed an issue where the GlobalProtect app did not honor the Disable Timeout value and would automatically reconnect after the user restarted two times due to an issue with the new splash screen.
GPC-16645
Fixed an issue where the GlobalProtect app couldn't display the Verify text box when using the full 255 characters for Radius DUO Authentication on Windows devices.
GPC-16631
Fixed an issue where GlobalProtect logs forwarded from CDL to syslog-ng and Splunk were arriving in multiline and single line mode randomly.
GPC-16627
Fixed an issue where the GlobalProtect HIP check incorrectly detected the Anti-Malware information for the McAfee Total Protection Antivirus software application, which caused the device to fail the HIP check.
GPC-16609
Fixed an issue that the correct status is not displayed GlobalProtect status in the Windows lock screen when the gateway is connected.
GPC-16575
Fixed an issue where GlobalProtect users were intermittently unable to log in to the gateway when using the user logon connect method because Enforce GlobalProtect Connection for Network Accesswas enabled immediately after portal login, blocking access to the gateway login URL.
GPC-16572
Fixed an issue where the GlobalProtect HIP check took longer than expected to collect the HIP information causing the device to fail the HIP check.
GPC-16441
Fixed an issue where the GlobalProtect app connection failed when the user enabled both Globalprotect Enforcer and Endpoint Traffic Policy Enforcement.
GPC-16397
Fixed an issue where the GlobalProtect app was installed on devices running macOS, a blank GlobalProtect app user interface was displayed instead of the correct page.
GPC-16297
Fixed an issue where users were unable to see the available list of eligible gateways to select the gateway manually when the best available gateway failed.
GPC-16267
Fixed an issue where the portal status did not show as Connected even when the portal was accessible after a reboot and the portal status was Using cached portal config, which did not trigger the transparent upgrade.
GPC-16126
Fixed an issue where the GlobalProtect app did not display the certificate name in the Client Certificate selection field properly.
GPC-16003
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app was not connected when the proxy was configured for Safari or Chrome.
GPC-16002
Fixed an issue where the GlobalProtect HIP check detected the device as Windows firewall enabled even though the firewall was disabled on the device.
GPC-15968
Fixed an issue where the GlobalProtect app was stuck in Connecting state when users failed to authenticate with SAML and using an embedded browser. Users were unable to disconnect the app and had to reboot the device.
GPC-15251
Fixed an issue where, when the GlobalProtect app was installed on Android devices and connected with Always-On(User logon) option, the app displayed the following notification twice.
Always on VPN is currently enabled. Disabling the VPN connection could result in loss of network access.
GPC-15234
Fixed an issue where the app would get stuck at Connecting'state while trying to connect to a gateway.
GPC-15231
Fixed an issue where, when the GlobalProtect app was installed on Android devices and connected with Always-On option, the app displayed the following notification twice and the users were unable to clear the notifications.
Always on VPN is currently enabled. Disabling the VPN connection could result in loss of network access.
GPC-15111
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader repeatedly announced tabs, Add button and portals table on the user interface. The screen reader should announce the user interface elements only once.
GPC-15080
Fixed an issue where the split tunnel was configured based on the destination domain, split tunneling did not work as expected when IPv6 traffic exclusion was configured.
GPC-14672
Fixed an issue where, when the GlobalProtect app was installed on macOS devices and No direct access to local network option was enabled with access routes excluded from the GlobalProtect VPN tunnel, the excluded traffic was not sent through the physical adapter on the endpoint. Following this, the users were unable to access the local physical network devices such as printers.

GlobalProtect App 6.0.6 (iOS) Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.6 for iOS.
Issue ID
Description
GPC-16684
Fixed an issue where, when users on iOS endpoints disconnected and then reconnected GlobalProtect, the authentication cookie was not honored, requiring them to reauthenticate.

GlobalProtect App 6.0.6 Addressed Issues (Android)

There are no addressed issues in GlobalProtect app 6.0.6 for Android.

GlobalProtect App 6.0.5 Addressed Issues (Windows and macOS)

The following table lists the issues that are addressed in GlobalProtect app 6.0.5 for Windows, Windows 10 UWP, and macOS.
Issue ID
Description
GPC-17326
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the device displayed a blue screen when users tried to download files larger than 5GB.
GPC-16837
Fixed an issue where the GlobalProtect app (PANGP Virtual Ethernet Adapter) was intermittently disconnected after a system reboot though the gateway status displayed it as Connected.
GPC-16851
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app did not try to auto-connect to the gateway after exceeding the Disable Timeout value.
GPC-16655
Fixed an issue where, when configured with the pre-logon connect method, the GlobalProtect app indicated that it was connected, but the tunnel was not established and users were unable to access resources.
GPC-16525
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app did not detect correct information for Symantec Corporation Norton 360, which caused the device to fail the HIP check.
GPC-16510
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS 13 Ventura, the app did not display options to users to select gateways manually when connected to the portal.
GPC-16495
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect cookie stopped working when CIS Benchmark 5.1.1 was applied for mac OS 12 Monterey.
GPC-16482
Fixed an issue where the GlobalProtect HIP check did not detect the real-time protection status Symantec Endpoint Agent, which caused the device to fail the HIP check.
GPC-16448
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to connect to the GlobalProtect app.The users could connect only when they refreshed the connection.
GPC-16436
Fixed an issue where the GlobalProtect HIP check did not detect information correctly for Cortex XDR, which caused the device to fail the HIP check.
GPC-16418
Fixed an issue where the GlobalProtect HIP check incorrectly detected Definition Version, Definition Date, and Last Scan Date for Cortex XDR, which caused the device to fail the HIP check.
GPC-16392
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and the user restarted the device, the app displayed the following error message even though the app got connected after a few seconds.
Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the issue persists, contact your administrator.
GPC-16369
Fixed an issue where the GlobalProtect app user interface displayed incorrect French translation.
GPC-16351
Fixed an issue where the GlobalProtect HIP check did not detect the real-time protection status correctly for the CrowdStrike Falcon application, which caused the device to fail the HIP check.
GPC-16346
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the GlobalProtect HIP check took longer than expected to collect the HIP information and also displayed HIP pop-up error messages for antivirus software, which caused the device to fail the HIP check.
GPC-16324
Fixed an issue where Endpoint Traffic Policy Enforcement dropped IPv6 ICMP neighbor discovery packets causing the IPv6 tunnel to drop.
GPC-16289
Fixed an issue where, when the GlobalProtect app was configured with split tunnel to exclude traffic, the users could not access the excluded traffic when using an Airtel 4G PPP dongle since the Airtel PPP default traffic route was removed.
GPC-16287
Fixed an issue where the GlobalProtect app did not detect correct version information for Sophos Endpoint Protection, which caused the device to fail the HIP check.
GPC-16276
Fixed an issue where the GlobalProtect app displayed Welcome Page every time when the app got refreshed during GlobalProtect APP Configuration Refresh Interval.
GPC-16271
Fixed an issue where the Retry button on the default browser page for SAML authentication did not work when the SAML authentication failed and the user tried to authenticate again using the Retry button.
GPC-16213
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the wa_3rd_party_host_64.exe and wa_3rd_party_host_32.exe applications stopped working and the GlobalProtect event logs displayed the status of the applications as terminated.
GPC-16119
Fixed an issue where the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check failed to detect the Real time protection status for Symantec Endpoint Protection.
GPC-16074
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS with SAML authentication, users were unable to connect to the app after the system woke up from sleep mode. The app stayed in Connecting state for a long time and the users had to refresh the connection.
GPC-16029
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were prompted for certificate selection even when the Extended Key Usage OID for Client Certificate was configured in the App Configurations area of the GlobalProtect portal configuration.
GPC-15989
Fixed an issue where, when the Default System Browser is used for SAML, the GlobalProtect app kept displaying Connecting when connected to an internal gateway.
GPC-15972
Fixed an issue where the GlobalProtect HIP check did not detect the Real-Time Protection status correctly for the CrowdStrike Falcon application, which caused the device to fail the HIP check.
GPC-15869
Fixed an issue where the default route (0.0.0.0) was configured with a domain in etc/hosts and split tunnel was configured to include traffic based on the domain, the split tunnel did not work as expected.
GPC-15369
Fixed an issue where the GlobalProtect HIP check did not detect the Last Full Scan Date and Definition Version for Cortex XDR, which caused the device to fail the HIP check.
GPC-15338
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and when the GlobalProtect gateway was configured to exclude routes, the excluded routes were removed from the original routing table when the users disconnected the app.
GPC-15126
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader could not identify and announce the mandatory fields on the screen as asterisk symbols were not present on the screen to indicate the mandatory fields.
GPC-15118
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader incorrectly identified the order of elements on the screen.
GPC-15106
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the Connections tab on the Settings page displayed check marks for portal and gateway in incorrect color contrast ratio causing readability issues for users.
GPC-14725
Fixed an intermittent issue where the users were unable to connect to the GlobalProtect app, when the app used cached portal configuration.
GPC-14705
Fixed an issue where, when the GlobalProtect app was installed on endpoints running macOS and when connected to an internal gateway the endpoint did not send a HIP report or receive HIP notifications, and the HIP reports were not available on the Host Information Profile tab in the app.
GPC-14562
Fixed an issue where, when the GlobalProtect app was installed on the Windows 10 UWP platform, the app got disconnected when the users tried to connect.

GlobalProtect App 6.0.5 Addressed Issues (iOS)

The following table lists the issues that are addressed in GlobalProtect app 6.0.5 for iOS.
Issue ID
Description
GPC-16485
Fixed an issue where, when the GlobalProtect app was installed on devices running iOS 16, the app displayed the HIP Host Name as the device model name instead of the user-assigned device name, which caused the device to fail the HIP check.
GPC-16149
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, the app got disconnected after connecting to the portal preventing users from connecting to the app.
GPC-15998
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, the app GUI disappeared from the screen immediately after connecting to the app preventing users from being able to log out.
GPC-15984
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app failed to reconnect when the user refreshed the connection.
GPC-15509
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, the GlobalProtect app GUI disappeared from the screen when the users tried to access the app. The users were unable to logout from the app due to this issue.
GPC-14952
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, users were unable to log in to the app using biometrics, such as Face ID.

GlobalProtect App 6.0.5 Addressed Issues (Android)

The following table lists the issues that are addressed in GlobalProtect app 6.0.5 for Android.
Issue ID
Description
GPC-15977
Fixed an issue where, when the GlobalProtect app was installed on Android devices and configured with Always-on (User logon) mode and certificate authentication, the app failed to connect when certificate was renewed on the Microsoft Intune MDM.
GPC-15231
Fixed an issue where, when the GlobalProtect app was installed on Android devices and connected with Always-on (User logon) option, the app displayed the following notifications twice and the users were unable to clear the notifications.
Always on VPN is currently enabled. Disabling the VPN connection could result in loss of network access.
GPC-15023
Fixed an issue where, when the GlobalProtect app was installed on devices running on Chrome OS, the app could not connect to the gateway after successful SAML authentication. The app stayed in Connecting state and the users had to go back to the Portal Authentication Complete page and click on click here to launch GlobalProtect to connect to the gateway.

GlobalProtect App 6.0.5 Addressed Issues (Linux)

The following table lists the issues that are addressed in GlobalProtect app 6.0.5 for Linux.
Issue ID
Description
GPC-16269
Fixed an issue where, when the GlobalProtect app was installed on Linux devices, the metric of the tunnel default route was higher than the physical adapter's default route. Due to this issue, tunnel route was not considered and the traffic was sent through the physical adapter with lower metric.
GPC-15539
Fixed an issue on the GlobalProtect app for Linux where, when the GlobalProtect app was connected and the tunnel was up, there was a DNS leak where DNS requests were sent to the public DNS servers assigned to the physical interface. This was because the resolv.conf was not being updated during the change in tunnel state due to a permissions issue.
GPC-14490
Fixed an issue where, when the GlobalProtect app was installed on Linux devices, the app failed to connect when McAfee Threat Prevention was installed on the device.

GlobalProtect App 6.0.4 Addressed Issues (Android)

The following table lists the issues that are addressed in GlobalProtect app 6.0.4 for Android.
Issue ID
Description
GPC-16414
Fixed an issue where, when the GlobalProtect app was installed on Android devices, the app got disconnected after an upgrade following which the GlobalProtect log displayed the status as FATAL EXCEPTION: main.

GlobalProtect App 6.0.4-c26 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.4-c26 for Windows and macOS.
Issue ID
Description
GPC-16077
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS with Enforcer, end users could not connect to Android Studio application.
GPC-16055
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app did not display Authentication Failed when the user entered incorrect RSA SecureID.
GPC-15976
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the device displayed a blue screen due to a faulty GlobalProtect app driver.
GPC-15922
Fixed an issue where, when Connect Before Logon using Security Assertion Markup Language (SAML) authentication was used to log in to the endpoint, the Use Default Browser for SAML Authentication did not work as expected with the configured Connect Before Logon option.
GPC-15834
Fixed an issue where the GlobalProtect app got disconnected after HIP check.
GPC-15822
Fixed an issue when the GlobalProtect app got disconnected when the laptop power adapter was plugged in or unplugged.
GPC-15812
Fixed an issue where the split tunnel feature did not work as expected on devices running macOS Monterey 12.X and Chrome Browser 104.0.5112.79.
GPC-15663
Fixed an issue where when the GlobalProtect app was deployed for pre-logon and when the users tried to change their Windows password, the users were prompted to enter only a new password. The app did not prompt users to enter their old password while changing the password.
GPC-15548
Fixed an issue where users were unable to connect to the GlobalProtect app when users restarted the device from the hibernation mode.
GPC-15260
Fixed an issue, where the GlobalProtect app was installed on devices running macOS and Enforce GlobalProtect Connection for Network Access was configured with allowed FQDNs, the users were still able to access the internet and other public domains.
GPC-15116
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader did not properly announce the role, status, and the numbering of the tabs on the navigation bar of the Settings page.
GPC-15109
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader announced the Star button twice on the Troubleshooting tab of the Settings page.
GPC-14942
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the users were unable to connect to the GlobalProtect app after an upgrade. The app displayed the following error message when the users tried to connect to the app:
The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect.

GlobalProtect App 6.0.4 Addressed Issues (iOS)

The following table lists the issues that are addressed in GlobalProtect app 6.0.4 for iOS.
Issue ID
Description
GPC-15739
Fixed an issue where, when the GlobalProtect app was installed on iOS devices and configured with Always-On connect method, the devices were not automatically connected to the app through Always-On mode after device reboot and the users had to manually connect to the app.
GPC-14941
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, the users were unable to connect to the app due to Keychain Access permission issue. The app stayed in Connecting state for a long time and the users had to force stop the app.
GPC-14913
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, the app was not reconnected automatically after a system reboot and the users had to connect the app manually.
GPC-14686
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, the GlobalProtect credentials that were saved earlier were lost when users faced network connectivity issues. Users had to re-enter their credentials due to this issue.

GlobalProtect App 6.0.4 Addressed Issues (Windows and macOS)

The following table lists the issues that are addressed in GlobalProtect app 6.0.4 for Windows and macOS.
Issue ID
Description
GPC-16370
Fixed an issue where, when split tunnel (optimized split tunneling) was configured on GlobalProtect to exclude any application traffic that relied on the loopback connection source IP address to be 127.0.0.1, the excluded application did not work as expected.
GPC-16148
Fixed an issue where the GlobalProtect notifications were displayed in HTML code instead of plaintext.
GPC-16144
Fixed an issue where the GlobalProtect app failed to detect Cisco Secure Endpoint Anti-Malware software installed on the device.
GPC-16064
Fixed an issue where, when the GlobalProtect was installed on devices running macOS, users were unable to log on to the app using the Kerberos Single Sign-On (SSO) authentication method.
GPC-16056
Fixed an issue where GlobalProtect HIP check did not detect the name of the Trellix Agent correctly which caused the device to fail the HIP check.
GPC-16023
Fixed an issue where the GlobalProtect app did not detect correct definition date for Sophos Endpoint Protection, which caused the device to fail the HIP check.
GPC-15999
Fixed an issue where the GlobalProtect app did not detect Virus Definition Date for McAfee Total Protection, which caused the device to fail the HIP check.
GPC-15994
Fixed an issue where the GlobalProtect app got disconnected after HIP check.
GPC-15972
Fixed an issue where the GlobalProtect HIP check did not detect the real-time protection status correctly for the CrowdStrike Falcon application, which caused the device to fail the HIP check.
GPC-15956
Fixed an issue where the GlobalProtect app did not detect real-time protection and the correct definition date for Sophos Endpoint Protection, which caused the device to fail the HIP check.
GPC-15923
Fixed an issue where the GlobalProtect app did not detect real-time protection status for Sophos Endpoint Protection, which caused the device to fail the HIP check.
GPC-15910
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, where the split tunnel was configured to exclude traffic, the excluded traffic was sent through the VPN tunnel instead of the physical adapter.
GPC-15854
Fixed an issue where the GlobalProtect HIP check did not detect Patch Management information for the Windows Defender, which caused the device to fail the HIP check.
GPC-15842
Fixed an issue where GlobalProtect HIP check did not detect the encryption stage for ESET Full Disk Encryption correctly as defined in the HIP profiles, which caused the device to fail the HIP check.
GPC-15809
Fixed an issue where the GlobalProtect HIP check did not detect the correct Last Scan Date information for the Last Full Scan Time and Definition Date for Sophos Endpoint Protection, which caused the device to fail the HIP check.
GPC-15699
Fixed an issue where the GlobalProtect HIP check did not detect the McAfee antivirus software, causing the device to fail the HIP check.
GPC-15686
Fixed an issue when the user executed the command to disable the app, a new line break was added after the timestamp value in the command which caused parsing issues.
GPC-15636
Fixed an issue where the GlobalProtect HIP check failed to detect the Real time protection status for Sophos Endpoint Protection.
GPC-15631
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and the app did not start right away after a system reboot.
GPC-15592
Fixed an issue where the GlobalProtect HIP check failed to detect the Definition Version for Sophos Endpoint Protection, which caused the device to fail the HIP check.
GPC-15560
Fixed an issue where the GlobalProtect HIP check incorrectly detected Last Scan Date for Cortex XDR, which caused the device to fail the HIP check.
GPC-15537
Fixed an issue where the GlobalProtect HIP check did not detect the correct Anti-Malware information for the Last Full Scan Time for Sophos Endpoint Protection, which caused the device to fail the HIP check.
GPC-15451
Fixed an issue where, when the user upgraded the Sophos Endpoint Protection, the GlobalProtect HIP was not compatible with the new version of the Sophos Endpoint Protection after the upgrade, which caused the device to fail the HIP check.
GPC-15439
Fixed an issue where the GlobalProtect app failed to collect HIP data and the Host Information tab on the device failed to display information.
GPC-15433
Fixed an issue where, when the GlobalProtect was installed on devices running macOS and the split-tunnel option Both Network Traffic and DNS was configured on the GlobalProtect gateway, the domain-based split tunnel feature did not work as expected.
GPC-15389
Fixed an issue where the GlobalProtect app did not detect real-time protection for Microsoft Defender, which caused the device to fail the HIP check.
GPC-15369
Fixed an issue where the GlobalProtect HIP check did not detect the Last Full Scan Date and Definition Version for Cortex XDR, which caused the device to fail the HIP check.
GPC-15338
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and when the GlobalProtect gateway was configured to exclude routes, the excluded routes were removed from the original routing table when the users disconnected the app.
GPC-15315
Fixed an issue where the GlobalProtect HIP check detected incorrect Anti-Malware information for Definition Date for Sophos Endpoint Protection.
GPC-15267
Fixed an issue where the GlobalProtect HP check failed to detect ESET anti-virus software version 7.0 on macOS devices.
GPC-15263
Fixed an issue where the GlobalProtect HIP check failed to detect Ivanti Security Controls Agent which caused the device to fail the HIP check.
GPC-15255
Fixed an issue where the GlobalProtect HIP check detected the device as Windows firewall enabled even though the firewall was disabled on the device.
GPC-15177
Fixed an issue where the GlobalProtect HIP check did not detect real-time protection for Traps version 6.1.5, which caused the device to fail the HIP check.
GPC-15149
Fixed an issue where the GlobalProtect app got disconnected due to incorrect HIP check after the system woke up from sleep mode or when the system was restarted.
GPC-15126
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader could not identify and announce the mandatory fields on the screen as asterisk symbols were not present on the screen to indicate the mandatory fields.
GPC-15115
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader did not properly announce the name and numbering of Debug logs and Dump logs options on the Settings page.
GPC-15108
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader incorrectly announced the Cancel button as the Help button when the user tried to disable the app.
GPC-15105
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the Home page of the app displayed text in incorrect color contrast ratio causing readability issues to the users.
GPC-14815
Fixed an issue where the GlobalProtect HIP check did not detect the Scan Date for Bitdefender Endpoint Security for macOS, which caused the device to fail the HIP check.
GPC-14609
Fixed an issue where the HIP check did not detect the Sentinel One RTP and definition date properly, which caused the HIP check to fail.
GPC-14522
Fixed an issue where, when the GlobalProtect was configured with split tunnel to include traffic based on the destination domain by overriding the DNS server manually, the DNS queries were still being sent to the DHCP configured server.
GPC-14439
Fixed an issue where, when split tunnel was configured on the GlobalProtect app to exclude destination domain traffic that included a slash character (/) for sub-page domain names, the slash character (/) was not displayed in the sub-page domain names in the exception list.

GlobalProtect App 6.0.4 Addressed Issues (Linux)

The following table lists the issues that are addressed in GlobalProtect app 6.0.4 for Linux.
Issue ID
Description
GPC-15458
Fixed an issue where, when the GlobalProtect app was installed on Linux devices with Use Default Browser for SAML Authentication app option set to Yes, the device used embedded browser instead of default system browser.

GlobalProtect App 6.0.3 Addressed Issues (Android)

The following table lists the issues that are addressed in GlobalProtect app 6.0.3 for Android.
Issue ID
Description
GPC-15088
Fixed an issue where, when the GlobalProtect app was installed on Android devices, the GlobalProtect notification displayed on the screen was unresponsive.
However, the notification continues to stay on the screen due to Android OS limitation. This issue is listed under the Known Issues section.

GlobalProtect App 6.0.3 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.3 for Windows, Windows 10 UWP, and macOS.
Issue ID
Description
GPC-15315
Fixed an issue where the GlobalProtect HIP check incorrectly detected the Anti-Malware information for Definition Date for Sophos Endpoint Protection.
GPC-15314
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the app got disconnected when connected using Connect Before Logon (CBL) with SAML authentication.
GPC-15310
Fixed an issue where, when the GlobalProtect app was installed on Windows machine, the Star button on the app screen when selected with Enter key was not working as expected.
GPC-15243
Fixed an issue where, when the GlobalProtect app was installed on devices, the HIP check process stopped running and the tunnel was disconnected after 3 hours.
GPC-15219
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and split tunnel was configured to exclude application traffic for Zoom, some excluded traffic was still forwarded through the tunnel.
GPC-15205
Fixed an issue where, when the GlobalProtect app was installed on devices, the HIP check process stopped running and the tunnel was disconnected after 3 hours.
GPC-15200
Fixed an issue where the GlobalProtect app did not save the username after Kerberos SSO authentication following which the app could not use the cached GlobalProtect portal configuration. The users had to manually add the username to the Windows registry.
GPC-15185
Fixed an issue where, when the GlobalProtect app was deployed along with Endpoint Protector and split tunnel was configured to exclude or include traffic based on FQDN, the split tunnel configuration did not work as expected.
GPC-15167
Fixed an issue, where the GlobalProtect app was installed on devices running macOS, GlobalProtect enforcer continued to block network access even after connecting to the internal gateway.
GPC-15125
Fixed an issue where, when the GlobalProtect app was installed on Mac devices, the screen reader did not properly announce the functions of the Change Portal and Change Gateway menus and the options under them.
GPC-15120
Fixed an issue where, when the GlobalProtect app was installed devices running macOS, the screen reader did not properly announce the functions of the Change Portal and Change Gateway menus and the options under them.
GPC-15114
Fixed an issue where, when the GlobalProtect app was installed on macOS devices, the screen reader on the Settings page did not announce the description for the Sign Out button properly.
GPC-15112
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and when the users were using keyboard to navigate through the home page, the navigation on the UI was not visible to the users after they pressed the tab key on the keyboard to select a menu item.
GPC-15110
Fixed an issue where, when the GlobalProtect app was installed on Mac devices, the screen reader did not properly announce the options under the Change Portal and Change Gateway menus upon their selection.
GPC-15107
Fixed an issue where the hamburger menu icon on the GlobalProtect app was not properly highlighted when the users used tab key or arrow key on the keyboard for navigation.
GPC-15104
Fixed an issue where, when the GlobalProtect app was installed on Mac devices, the screen reader did not announce the label and description for the Manage Portals (SettingsConnections) table.
GPC-15100
Fixed an issue where, when the GlobalProtect app was installed on Mac devices, the screen reader did not announce any status message after the Star button was pressed to connect to the gateway.
GPC-15072
Fixed an issue where the GlobalProtect HIP check incorrectly detected the Anti-Malware information for Definition Date for Sophos Endpoint Protection.
GPC-15068
(Windows 10 UWP).
A fix was made to address an OpenSSL infinite loop vulnerability in GlobalProtect app software (CVE-2022-0778).
GPC-15063
Fixed an issue, where the GlobalProtect app was installed on devices running macOS, the Prisma Access users were not able to disable the GlobalProtect app using the Allow with Ticket option.
GPC-15056
Fixed an issue where, when the GlobalProtect portal or gateway was configured to authenticate users using SAML authentication, the users were not prompted for Multi-Factor Authentication (MFA) even after entering their credentials through the IdP (Identity Providers) login page.
GPC-15054
Fixed an issue where the GlobalProtect app got randomly disconnected when there was a high amount of traffic, such as when running a speed test or using Zoom or Hangout.
GPC-14989
Fixed an issue where, when the No Direct Access to local network option was enabled on GlobalProtect gateway, the GlobalProtect users’ loopback interface network was masked causing connection failure.
GPC-14933
Fixed an issue where the SAML authentication failed when users pressed the Enter key using keyboard after entering the login credentials.
GPC-14915
Fixed an issue where, when the GlobalProtect app was installed on Windows and macOS devices, the gateway name was not fully displayed on the GlobalProtect main window and 'Host Information Profile' window on the 'Settings' page.
GPC-14846
Fixed an issue where, when the GlobalProtect app was installed on macOS devices and the endpoint traffic policies were configured, the default browser page displayed the error ERR_SOCKET_NOT CONNECTED when the user tried to log out from the app. Users were unable to login to the app again.
GPC-14770
Fixed an issue where, when the GlobalProtect app was installed on devices, the HIP check process stopped running and the tunnel was disconnected after 3 hours.
GPC-14732
Fixed an issue where the GlobalProtect app got disconnected after HIP check.
GPC-14657
Fixed an issue where, when the GlobalProtect app was installed on devices, the HIP check process stopped running and the tunnel was disconnected after 3 hours.
GPC-14656
Fixed an issue where, when the GlobalProtect app was installed on devices, the HIP check process stopped running and the tunnel was disconnected after 3 hours.
GPC-14578
Fixed an issue where, after connecting to GlobalProtect using Connect Before Logon (CBL) with SAML authentication, the GlobalProtect app kept opening and closing after the user logged in.
GPC-13752
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the SAML login page to authenticate Network Discovery was not properly displayed.

GlobalProtect App 6.0.2 Addressed Issues (Android and iOS)

The following table lists the issues that are addressed in GlobalProtect app 6.0.2 for Android and iOS.
Issue ID
Description
GPC-15068
A fix was made to address an OpenSSL infinite loop vulnerability in GlobalProtect app software (CVE-2022-0778).
GPC-15023
Fixed an issue where, when the GlobalProtect app was installed on devices running on Chrome OS, the app could not connect to the gateway after successful SAML authentication. The app stayed in Connecting state and the users had to go back to the Portal Authentication Complete page and click on click here to launch GlobalProtect to connect to the gateway.

GlobalProtect App 6.0.1 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.0.1 for macOS, Windows, and Linux.
Issue ID
Description
GPC-15293
Fixed an issue where, when the GlobalProtect app was installed on Linux devices for the first time, the users were prompted to enter the user credentials twice.
GPC-15075
Fixed an issue where the GlobalProtect app got randomly disconnected when there was a high amount of traffic like when running a speed test or using Zoom or Hangout.
GPC-15068
A fix was made to address an OpenSSL infinite loop vulnerability in GlobalProtect app software (CVE-2022-0778).
GPC-15062
Fixed an issue where, when the GlobalProtect app was installed on macOS devices, the connection became unstable when the user clicked the Click here or Retry button on the default browser page for SAML authentication.
GPC-15060
Fixed an issue where, when the GlobalProtect app was installed on the Linux devices, the app could not resolve internal domains when the DNS suffix was not configured.
GPC-14959
Fixed an issue where, when the GlobalProtect app was installed on Linux devices, the GlobalProtect logs displayed password information when the password contained the (<) character. The password characters succeeding the (<) character were displayed in the logs.
GPC-14824
Fixed an issue where, when the GlobalProtect app was installed on macOS devices, the GlobalProtect app tried to restore the gateway connection even when the device was on Modern Standby mode. The users were prompted to authenticate using multi-factor authentication (MFA) authentication.
GPC-14804
Fixed an issue where, when the GlobalProtect app was installed and configured with Allow User to Disable GlobalProtect to Allow with Ticket option, the app did not display the Need Help? link next to the Ticket Number field on the screen.
GPC-14792
Fixed an issue where, when Connect Before Logon using Security Assertion Markup Language (SAML) authentication was used to login to the endpoint, the users could not authenticate as the authentication process stopped when redirected to the organization’s sign-in page.
GPC-14763
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the machine displayed a blue screen when the users tried to connect to the GlobalProtect app.
GPC-14691
Fixed an issue where the GlobalProtect IPV6 static route for the gateway was getting removed shortly after establishing the connection causing unexpected GlobalProtect disconnections.
GPC-14640
Fixed an issue where, when the GlobalProtect app was deployed for pre-logon, the GlobalProtect Enforcer remained enabled even after the app was disabled.
GPC-14609
Fixed an issue where the HIP check did not detect the Sentinel One RTP and definition date properly, which caused the device to fail the HIP check.
GPC-14572
Fixed an issue, where the GlobalProtect app users were prompted to re-enter the password when the connection was refreshed.This issue occurred only when the password contained non-English alphabets.
GPC-14492
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and split tunnel was configured to exclude or include any application traffic that relied on the loopback connection source IP address, the split tunnel configuration based on the application did not work.
GPC-14477
Fixed an issue where the GlobalProtect app did not detect real-time protection for SentinelOne Endpoint Security, which caused the device to fail the HIP check.
GPC-14453
Fixed an issue where the TCP Option lookup for IP fragmented TCP packets caused the endpoint to lose access to internal resources.
GPC-14405
Fixed an issue where, when the IPv6 Sinkhole feature was enabled to block the GlobalProtect app from accessing the local network devices using IPv6 address, the GlobalProtect gateway still allowed the GlobalProtect app to send IPV6 traffic to local network devices instead of blocking them.
GPC-14329
Fixed an issue where macOS devices were able to bypass the GlobalProtect tunnel using the physical adapter even when No direct access to local network was enabled.
GPC-14278
Fixed an issue where, when the GlobalProtect app was installed on macOS devices, the GlobalProtect HIP report displayed encryption status even when the encryption feature was disabled.
GPC-14276
Fixed an issue where the Check for Updates option in the GlobalProtect app failed to display the recent GlobalProtect version available for update. The users had to refresh the GlobalProtect connection to get the latest version updates.
GPC-14251
Fixed an issue where the GlobalProtect HIP report displayed incorrect OS version Windows 10 instead of the correct version Windows 11.
GPC-14100
Fixed an issue where, when the split tunnel was configured on the GlobalProtect gateway to include routes, the traffic which was not included was also sent over the VPN tunnel intermittently.
GPC-14010
Fixed an issue where, when the GlobalProtect app was installed on macOS devices, the HIP match logs were missing for some user profiles which caused the device to fail the HIP check.
GPC-14008
Fixed an issue where after a GlobalProtect connection was established, the network interface was detected as public instead of domain due to timer issue with Network Location Awareness (NLA).
GPC-13986
Fixed an issue where the DNS UDP checksum was incorrectly calculated by GlobalProtect, causing slow connections when the user accessed internal applications using either the CLI or web browser.
GPC-13970
Fixed an issue where DNS queries for excluded domains were sent out on both the GlobalProtect app virtual adapter and the device's physical adapter with the Split-Tunnel Option set to Both Network Traffic and DNS in the App Configurations area of the GlobalProtect portal configuration.
GPC-13963
Fixed an issue where the DNS UDP checksum was incorrectly calculated, causing latency in the GlobalProtect connection.
GPC-13900
Fixed an issue where, when the Resolve All FQDNs using DNS Servers Assigned by the Tunnel (Windows Only) option was enabled in the App Configurations area of the GlobalProtect portal configuration, GlobalProtect generated a negative DNS response incorrectly using SERVERFAIL as the error code, causing DNS resolution to fail and delays on application start-up on end points in a dual stack environment.
GPC-13857
Fixed an issue where, if GlobalProtect was configured for domain-based split tunneling and the domain name resolved to the loopback address (127.0.0.1), the GlobalProtect app would disconnect on devices running macOS 11.5 or later.
GPC-13819
Fixed an issue where, when the Resolve All FQDNs using DNS Servers Assigned by the Tunnel (Windows Only) option in the App Configurations area of the GlobalProtect portal configuration was enabled, the GlobalProtect pre-logon process took more than 2 minutes to complete when the user tried to log on to the Windows operating system after a reboot.
GPC-13801
Fixed an issue where, after an upgrade, GlobalProtect generated a negative DNS response incorrectly using error code SERVERFAIL, which caused Kerberos authentication to fail.
GPC-13774
Fixed an issue where the GlobalProtect tunnel could not send traffic after the system woke up from sleep mode.
GPC-13725
Fixed an issue where, during a transparent upgrade of the GlobalProtect app, the system rebooted or woke up from hibernation, which caused the upgrade to fail due to competing resources between the system reboot and transparent upgrade. The previous version of the GlobalProtect app was completely uninstalled.

GlobalProtect App 6.0.1 Addressed Issues (Android)

The following table lists the issues that are addressed in GlobalProtect app 6.0.1 for Android.
Issue ID
Description
GPC-14612
Fixed an issue where, on Android devices with the GlobalProtect app installed, when the client certificate alias setting was set to pre-select in the managed configuration, the GlobalProtect Choose certificate pop-up failed to appear and the user was redirected to the captive portal (SAML) login page.

GlobalProtect App 6.0.0 Addressed Issues

There are no addressed issues in the 6.0.0 release.