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SaaS Security Administrator's Guide

Unlink SSPM from a Jira or ServiceNow Instance

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Unlink SSPM from a Jira or ServiceNow Instance

When you no longer need to create tickets in an issue tracking system from SSPM, you can remove SSPM's link to your Jira instance.

Linking SSPM to an issue tracking system (Jira or ServiceNow) enables you to create tickets in the issue tracking system directly from SSPM. When you no longer need this capability, you can unlink SSPM from the issue tracking system. For example, you might want to unlink a Jira instance because you are no longer using the Jira instance to manage your team's tasks.

Unlinking an instance of Jira or ServiceNow also unlinks all tickets that were created in the issue tracking system from SSPM. Unlinking the tickets does not delete the tickets from the issue tracking system.

Select SaaS SecuritySettingsWorkflowTicketing Settings.

The Ticketing Settings page is displayed. This page lists the links that exist between SSPM and instances of Jira and ServiceNow.
In the Linked Instances area, locate the instance of Jira or ServiceNow and Unlink the instance.

Link SSPM to a ServiceNow Instance

Supported SaaS Applications on SSPM