Add ServiceNow App

1. (Recommended) Add your ServiceNow app domain as an internal domain.
2. Register Data Security in the ServiceNow management console.

   1. Log in to the ServiceNow management console as admin.
   2. Select System OAuthApplication Registry.
   3. Select NewCreate an OAuth API endpoint for external clients.
   4. Enter a unique Name for Data Security.
   5. If you're using the Istanbul to Vancouver release, enter a Redirect URI or URL. The redirect you enter depends on the Data Security location:

      For North America, use:

      https://app.aperture.paloaltonetworks.com/auth/servicenow/callback

      For Europe, use:

      https://app.aperture-eu.paloaltonetworks.com/auth/servicenow/callback

      For Asia-Pacific, use:

      https://app.aperture-apac.paloaltonetworks.com/auth/servicenow/callback

      For India, use:

      https://app.in1.prisma-saas.paloaltonetworks.com/auth/servicenow/callback

      For Japan, use:

      https://app.jp1.prisma-saas.paloaltonetworks.com/auth/servicenow/callback

      For UK, use:

      https://app.uk2.prisma-saas.paloaltonetworks.com/auth/servicenow/callback

      For Australia, use:

      https://app.au1.prisma-saas.paloaltonetworks.com/auth/servicenow/callback

   6. Submit your changes.
3. To add the ServiceNow app on Data Security, go to Data SecurityApplicationsAdd ApplicationServiceNow.

   1. Select one of the following:

      • Connect to ServiceNow Account—Select this option if you’re using an earlier release of ServiceNow (Fuji, Geneva, or Helsinki).
      • Istanbul to Vancouver—Select this option is you're using the ServiceNow Istanbul to Vancouver release.
   2. Log in to the ServiceNow app.

      • For Istanbul to Vancouver, enter the ServiceNow URL (for example, https://acmecorp.service-now.com/), Client ID, and Client Secret.
      • For earlier releases (Fuji, Geneva, or Helsinki) enter the ServiceNow URL (for example, https://acmecorp.service-now.com/), Client ID, and Client Secret. Also, enter the Username and Password for your ServiceNow account.

      You can copy the client ID and client secret from the System OAuthApplication Registry page in the ServiceNow management console.
   3. Click OK.
   4. Allow Data Security access to the ServiceNow account.

      After authentication, the new ServiceNow app is added to the list of Cloud Apps as ServiceNow n, where n represents the number of ServiceNow app instances you have connected to Data Security. The instance displays a list of available tables.
4. Next step: Proceed to Customize ServiceNow App.