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SaaS Security Administrator's Guide

Link SSPM to a Jira Instance

Table of Contents

Link SSPM to a Jira Instance

Link SSPM to an instance of the Jira issue tracking system to create tickets from SSPM.

If you are using the Jira issue tracking system to manage your team's tasks, you can link SSPM to a Jira instance, which is also referred to as a Jira site. This link enables you to create tickets in Jira directly from SSPM. Be aware that SSPM does not automatically create tickets in Jira. Linking SSPM to a Jira instance only enables you to explicitly create a ticket from within SSPM.

To create and view tickets, SSPM requires view and update permissions to the jira-work access scope for your Jira instance. During the linking process, SSPM will redirect you to Jira to grant the access to this scope.

Select SaaS SecuritySettings WorkflowTicketing Settings.

The Ticketing Settings page is displayed.
Add Link for Jira.

SSPM will link to Jira through OAuth 2.0 authorization. For authorization, SSPM redirects you to the Jira login page.
Log in to Jira. When you are prompted to grant SSPM access, select the Jira site that you want SSPM to be able to access and Confirm.

Configure SSPM to Create Tickets in an Issue Tracking System

Link SSPM to a ServiceNow Instance