Create a Ticket for a Rule Violation
Table of Contents
Create a Ticket for a Rule Violation
When you are viewing a rule violation for an app, you can create a ticket about the
violation in Jira.
When you are viewing a rule violation for an app, you can either remediate the misconfigured setting, or you can create a
ticket about the violation in an issue tracking system (Jira or ServiceNow). For
example, if the misconfigured setting must be manually resolved in the SaaS app, you
might create a ticket for an administrator of the SaaS app to resolve.
- Navigate to SaaS Security Posture Management.Navigate to a rule violation.In the rule violation, go to Ticketing.Select a Jira or ServiceNow instance.If no Jira or ServiceNow instances are linked to SSPM, you are prompted to link SSPM to a Jira instance or to link SSPM to a ServiceNow instance.Specify where you want to create the ticket, and ticket information.
- For Jira, select the Jira board on which you want to create the ticket, and the type of ticket you want to create. Specify a title, which will be assigned to your Jira ticket.
- For ServiceNow, select the ServiceNow instance. Specify a title, which will be assigned to your ServiceNow ticket.
Create Ticket.![]()
A confirmation dialog box is displayed.![]()
Create the ticket.SSPM creates a ticket for this violation. The ticket contains details about this violation, such as the current and recommended values for the setting.
